Chat & Social > The Bar - General Chat
lack of service
muddymart:
well i rang eclipse up today, and explained i wasn't happy with there service and wanted to terminate our contract,no joy, no service , help? should i change isp's?
James.Harwood:
Try hassling BT about it, it is more likely their problem.
Saying that , if eclipse have a free phone or locall number, hassle them like mad, relentlesly, and always ask for the next person up the line of command than you actually get.
If it is a BT problem then you may have to wait for Eclipse to contact them. this normally takes time due to pocket billiards.
Good luck
muddymart:
BT have been quite helpful when they've been to the house, and always rang me to let me know what is happening,but for the last week , we havent even had an email from eclipse and out bill for this month on 0845 calls is already £40+
Bulli:
im with AOL and must say i have never had one fault in 4 years...not down time no hassel.
I work in data and telecoms. 24 meg is a pipe dreamat the moment. If you lived in the exchange and tested the line at 4 in the mornign assuming you lived 10 miles from anywhere in the north of scotland you just might see that speed. Contention is the problem, which really is BT's little secret. Most services are contended at 50-1 . That means the advertised speed is shared between upto 50 users. downloading is fine but upload speeds take a real battering.Not to mention the distance from the exchange limits the service you are CAPABLE of receiving.
Try running a speed test. adslguide are good. I have upto 8MB and have never seen faster that 3.1, which it rated as awesome....shows what the average is.
1meg is perfectly adequate for the home user. most businesses who rely ont he net still use crappy adsl connection and cant see the value of an upgraded service. I have a symetrical 5MB connection at work and its dream like, so quick its faster than my laptop can realy use.
That said i have just quoted a business for a 50MB symetrical solution..errr lets just say its not cheap.IN korea the average household connection is over 60 meg.....i wish!
winchman:
I have been with blueyonder since the day they started very happy with it.
Had the odd billing query but generally all works fine.
Few friends have moved to others but all not happy.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version