Chat & Social > The Bar - General Chat

lack of service

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Drift:
My BB 10 meg is great with blueyonder for the last 18 months never had a problem  :D
Ste

gords:
I use Eclipse Internet and have had exactly 2 problems since joining them about 4 years ago. Each of those were problems with their suppliers.

Their service is excellent, as is their customer service (in my experience).

Lawnmower:
I had BT before I moved a few years ago, turned out the landline didn't always work, so phoned bt up on a saturday, by sunday lucnhtime engineer had been round twice and fixed it.

Now in diferernt house where have Telewest broadband/telephone/TV cable bundle. No problems at all really.

SimonHarwood:
If you pay your BT Line phone call bill to another supplier, don't whatever you do move your line rental away from BT. If you do, you are stuffed if you have a line fault.

I had an identical line fault to my next door neighbour and BT came out and fixed it quickly, put a free divert for incoming calls to go to my mobile for the duration of the fault, and gave me an amount per day (can't remember exactly how much) that my land line was out of action to help cover the call costs.

It was a strange fault... one conductor from the pair had broken in the manhole in the street. The phone was dead as a dodo but my ADSL still worked fine.

My neighbours had transferred their line rental to T**kT**k when they were persuaded to pay them for their calls, and couldn't  get them to admit that a fault existed. T**kT**k even accused them of having the fault within their installation (note it was an identical fault to mine) and wouldn't check with BT if there was a line fault, and because they weren't paying their line rental to BT, BT Faults said "Sorry, since you are not our customer report it to the company you pay your line rental to."

It took weeks for my neighbour to have the fault fixed.

This is another example of government policy that is supposedly for improved choice that is only causing more problems for the general public.

James.Harwood:
This is rather simple, you get what you pay for, http://money.uk.msn.com/mortgages/billsandenergy/article.aspx?cp-documentid=2617311

Free and cheep services are not woth bothering with, If you ever have TalkTalk come to the door tell them to go away and slam the door hard.  If this doesn't work introduce them to the dog.

It is true to say that with telecoms of any sort you get what you pay for.  Cheep = useless.

As Simon said don't ever move your line rental from BT (unless you are mad enough to use cable but that would be your fault).

Look at the service you require, 24mb is pointless, you will never as a home user need it.  

Tiscali are actually average to good, Pipex I rate as highly as TalkTalk, AOL dare i say it are very good (no i dont use them though)

All ADSL providors are good untill you have a problem and then you will find out which is worth using.  Currently there are only 2 i would recomend AOL (dare i say it) and madasafish (the proof foreign call centres can be good).

The laws regarding providers releasing your line has recently changed, can't remember exactly but htey have to release within 30 days (i think) rather than a reasonable length of time.

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