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lack of service
muddymart:
Weve been with our broadband provider for about 3 months, just after xmas we lost the connection, the isp provider were quite helpful and stated it was a bt fault,
they booked the bt engineer to come out, and this is the third time he's been out and still no service.
This is just a visous circle and im not getting anywhere, only slow(dial -up)
has anyone been in a similar situation, its been 23 days now,
thanks
Martin
Range Rover Blues:
Yeap. I've had constant problems with my BT line since I've had the house. Every time it rains/blows outside the line starts to crackly, rings intermitantly when no-one is calling, generally a PITA.
Joined that free (not really free) offer on the telly.
Now I have to tell them that the BT line is FUBAR, BT won't talktalk to me any more, even theough it's a BT engineer that comes out.
I think it's sour grapes in BT's part.
Anyway, having had every thing chaged, diplexer, cable into my house, cable under the street, circuit board at the exchange, box in my hall, diplexer again blah blah blah, the last guy found a short length of internal cable at the top of the pole betwen the diplexer and the junction box. Crumbled like gromit's favourite cheese.
Been fine since, but now I've met every BT engineer in this region and none of them spotted it!
rollazuki:
I was with T**cali who (when doing line upgrades) completely knocked out me B/Band. then blamed BT. after a month I told em where to shove it and signed up for Tal*T*lk. after 2 months...!....!....! and finding out that the BT fault was in fact Tis*ali 'unbundling' my phone line, I eventually got B/Band back.
The moral of this story.......
Unless your current provider really pees you off, Id stick with them, it can take forever for the new provider to get set up and turn you back on!
Guardian.:
WE ARE NOW WITH TALK TALK AND ITS CRAP, FOREVER DROPPING OUT, THERE CUSTOMER SERVICE IS NON EXISTENT, I WILL BE GOING BACK TO BT ASAP.
karlo:
I use Virgin, had no major problems at all been with them for about 2 years +, apart from bt at the first hurdle that said i was connected when i wasn't, eventually got an engineer out and he knew what it was straight away just needed putting on a thicker cable at the exchange plus no contract only have to give 30 days notice
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