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lack of service

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Guardian.:
T@@K T@@K, DONT BE AFRAID MATE -----'TALK TALK'------ THATS WHAT YOU WANT TO SAY, THEY ARE CRAP, THEY DID SAME TO ME SAID THE FAULT WAS WITH MY EQUIPTMENT, IM HAPPILY PAYING THE 'FINE' FOR LEAVING -------'TALK TALK'-----------BECAUSE THEY ARE SO BAD.
HAVENT GOT A PROBLEM WITH HAVING A PROBLEM, ITS JUST WHEN THEY ARE NOT INTERESTED AND THEN TURN IT AROUND, I COULDNT DO THAT, AND WOULDNT WANT TO EITHER.

thermidorthelobster:
My dad uses Tiscali and has no end of problems with them.  The line goes down most weeks, and he spends endless hours talking to Bangalore to try to get it sorted out.

I'm with Zen;  excellent service, highly reliable and very responsive, although I'm paying about double what some people are.  I'm occasionally tempted to move, but then when I hear how useless the budget providers are, I decide to stay put.

ian_s:

--- Quote from: "James.Harwood" ---unless you are mad enough to use cable but that would be your fault
--- End quote ---

i know a lot of people who use cable, me included, and think it rocks
i have had one fault with my broadband in about 3 years, and that was fixed in one visit.
i cant see why cable has such a bad reputation

thermidorthelobster:

--- Quote from: "ian_s" ---i cant see why cable has such a bad reputation
--- End quote ---

If it's NTL cable, it's because they are the most awesomely dreadful consumer organisation ever.

I speak as somebody who spent FIVE DIFFERENT DAYS waiting for them to come round to fix a fault, and they didn't keep a SINGLE appointment, even when I rang (and held for an hour) to confirm the day before.  It took me months to get broken broadband fixed;  I have the whole thing documented somewhere, but I tend to avoid it due to the risk of flashbacks and psychological damage.

NTL were so bad that when I moved house, I checked in advance that I wasn't going to be stuck with NTL again, otherwise I wouldn't have moved there.  If an asteroid wiped out their head office in the middle of the night, I'd crack open the champagne.  Telcos in general are pretty abysmal, but NTL take incompetence and stupidity to a whole new level.

Yoshi:
Well the thing to be wary of is people like tiscali who offer the unlimited broadband.  Its not unlimited, if your a high user they put you on a restricted line during peak periods, i was getting slower speeds than on dial up with them, thankfully i managed to get them to terminate the contract  by threatening to get trading standards involved as their was no mention of their fair usage policy on any documentation i got before they swtiched me on.

AOL are great for broadband, the only thing that lets them down is their own software, but if you have a wireless setup you dont need to use their software.

I am with BT and get 6mb when i do the adsl line test.  I am going to try Sky Broadband next and see what thats like.

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