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another dig at the AA - officialy the worst recovery company

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the loon:

--- Quote from: "The Fat Controller" --- a peace offering they extended my membership for a further 3 months f.o.c
--- End quote ---


We got a nice "wasnt our fault sorry"letter back for our complaint and a phone call. Basicly they tried to blame there agent garage (who I know the owner of - he's been told and NOT a happy bunny)
They offered us 2 months free membership but politley told them to go forth and multiply as this has happened before with the AA
 :evil:

Thrasher:
90HTDT I run my own company, with our own customer services dept. First rule - LISTEN to the customer, then take a course of action. It costs me silly money to send the wrong person to the wrong job......

BrumLee:

--- Quote from: "Thrasher" ---90HTDT I run my own company, with our own customer services dept. First rule - LISTEN to the customer, then take a course of action.
--- End quote ---


Couldn't agree more  8)

H:

--- Quote from: "Thrasher" ---Hmmmm...I have broken down in an extremely dangerous place, and waited 2 hours whileI winced at the almost smashes. Thanks AA.

I told them my automatic gearbox had gone bye-bye and dumped the ATF all over the engine and road....and they sent an escort.....*sometimes* they NEED to listen to the vehicle owner ;-)
--- End quote ---

Had exactly the same thing with the RAC and its the reason I'm with the AA now (that and the family discount I get through dad being a AA instructor) Swings and round abouts really when I had the FTO I used to tell them its an extremly low vehicle XYZ is gone its an import you wont have the parts sent a total lift flat bed please any attempt to tow the vehilce with a spectical lift and I will hold the RAC responcible for replacing my exhaust. Ussually worked. " occasions I have had need to call the AA to the RRC 1st time Heater matrix went didnt have my tools on me so i couldnt bypass it myself, called it in was told 40 mins patrol was there in 20 back on the road in 40 after a pressure check and gas check on my coolent system to make sure no head gasket damage. 2ns time when my swivel housing bearings collapsed recntly during the real cold snap ok it was rush hour but I phonesd up asked for a total lift recovery as it wasnt repairable was quoted 1hr 20 mins ETA 1hr 20 passes and the guy I spoke to rings back all chirpy.... Hello Mr Turner I trust the recovery driver is with you now ......? NO he isnt, Oh I do appologise sir I'll find out where he is and call back in 5 mins. 45 mins passes phone rings Indian voice..... Hello mr Turner I trust our recovry driver is with you now....? NO HE ISNT AND I'M VERY COLD AND MORE THAN A LITTLE ANOUYED! Oh I am sorry sir but it is a peak time....! WEll I am sorry but if you cant keep to times dont quote them. Hung up then before I said something I would regret.
flat bet eventually turned up 2:30 hrs from point of call
H

Rangie3.0LtrDan:
In some situations i would agree with you Thrasher, but in this one i wont.  If the RAC/AA listened to their customers then as i said the costs would go up by a great deal, to cover the extra costs incurred by those people who like to know best and wont accept that they cant be wrong, but most of the time are.  I mean for example someone who thinks they know about mechanics says they need a flatbed, the flatbed comes out but it turns out that the vehicle was fixable by the roadside then the extra costs incurred are high, plus on top of that the flatbed might have been needed elsewhere in which case someone else will have waited longer than they wanted to and we end up at the beginning of this thread with someone complaining because they werent seen to within an hour.

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