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another dig at the AA - officialy the worst recovery company

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the loon:
Been out today with a couple of friends laneing and the wife took kids out with the family
She was up near coldstream in northumberland and had some car problems (basicly it wouldnt go)

I'll let her tell you the rest

 two lanes of duel carriageway were flooded with surface water and had no choice but to go through it. Managed to get to where I was going but when I went back to the car obviously water had gotten into the engine and it wouldn't start.  Called AA at 1.20 We'll get someone to you by 2.20 I was told, sitting in a freezing car with three litlle kids, they rang back at 2.25 we're running late we're sending a recovery team they will be with you before 3.10. 3.10 came and went they rang again recovery service will be late. No hint of an apology. But an irate mother and now blue children. 4.15 recovery service eventually shows up 5 minutes tinkering and a can of wd40 and I was off and running.

Mental note to myself do not renew with AA, I need a car maintenance course.

so thats 3 hours in a cold car with 3 young kids

Is that what anyone would call rapid responce?

TimM:
That's not good service in the slightest.

This is the 3rd moan at the AA recently (at least).

I can't see them having any more customers soon, so the prices will start rising to recoupe the lost trade....... watch this space  :evil:

Your friend would probably (or at least should have had) a priority service through being a woman alone, and having children - how long would it have taken for them to come out to a man?

the loon:

--- Quote from: "TimM" ---Your friend would probably (or at least should have had) a priority service through being a woman alone, and having children - how long would it have taken for them to come out to a man?
--- End quote ---


Wasnt my friend - it was SWMBO I was out laneing or would of gone up myself and recovered her but was in the middle of the moors about 60 miles away
Would of taken me about the same to get there myself.

BIG complaint to be made to AA - watch this space

thermidorthelobster:

--- Quote from: "TimM" ---I can't see them having any more customers soon, so the prices will start rising to recoupe the lost trade....... watch this space  :evil:
--- End quote ---

Nah - look at some of the major cable providers (naming no names, of course) - a track record of absolutely appalling customer service for years, and still they have plenty of hapless customers.  In business, being crap doesn't necessarily mean you're not a market leader.

prowler:
I was given the impression that women in trouble were given priority, mother and child most definateley.

But are the other companies any better ??????

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