Chat & Social > The Bar - General Chat
another dig at the AA - officialy the worst recovery company
H:
surely then its down to the operator to decide if the customer knows what they are talking about I always try and gove them as much detail about the brake down as possible, ok I have been running my own mobile mechanicing business for 14 months now so I know what to tell them, but surely the cost would be equaly elevated if they sent out a normal patorl and they came out only to find the customer was right and it did need recovering not only wasting the time that patrol could be on another job getting someone who could be fixed moving again but also leaving the customer stranded for another hour plus whilst they wait for a recovery vehicle.
H
Bob696:
AA recovery ... pants
11 hours to recover a motorbike from Devon back to Birmingham AFTER the recovery truck arrived.
Nuff said .... wouldnt touch them with a barge pole.
Britania just send a recovery truck and never had to wait more than an hour.
Thrasher:
When you ring and tell them that your gearbox is in bits, or that your belt tensioner has exploded...why do they send a man out in a van to check, then radio back for ANOTHER man to come out....doesn't sound like cost saving to me. In fact it annoys the hell out of the AA guys, 'cos a "can't fix it at the side of the road" call affects their PAY!!!! :roll:
Rangie3.0LtrDan:
But in response to what H says if they were to listen more to the customer then they would have to spend out alot of extra money on training telephone staff to diagnose faults over the phone, cos i tell ya if you told half of them your gearbox was in pieces their response would be "whats a gearbox???".
Which again then pushes the costs up that we as a consumer have to pay as the training would cost a fortune!
drum:
I reckon it would be cheaper to have some technical staff on the phones, I reckon a few questions on the phone, could probably atleast answer
a) Customer is non-mechanical/doesn't have a clue
b) Customer has basic Mechanical Knowledge and can 'help' diagnoise
c) Customer has given us a full break down of parts required inc part no. and stockists phone numbers and is an anorak.
Yeah sure they will get it wrong sometimes, but in long run could save a fortune.
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