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Over the top service

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Bob696:
Sounds like Ikea to me ..... had a similar thing happen except this was at the store. Reorted a missing screw and got a carrier bag full of bits to make sure I got the right one and just in case there was anything else missing

hobbit:
Yes, I'm going to ring the uk supplier tomorrow to inform them that the part has arrived, as far as the rest of the contents of the package, I'm still getting the same gear, and the fittings are standard throughout their range, so prob worth hanging onto it for now

Where I actually bought the unit from is Makro, and they are not worth the effort, they can loose whole pallets od gear in there, so one packet of bits would stand no chance

P.R.Howler:
Dont get that sort of service from certain british companies

Xtremeteam:
was rebuilding my warn 12'000 last week for clog,
decided to make it a one off & paint it electric blue thus needing the stickers to be removed,email warn at some funny hour of the night asking for a decal kit & when i got up in the morning was a reply asking for my "shipping details",replied & got a mail back same day saying that they had been shipped airmail urgent,
got a packet the other day & inside was a full decal kit,some warn stickers,window sticker,finger saver & an instruction manual for the winch along with a winching guide,

top service & all from the states

Tiki Al:
people of this country don't complain enough !!  you should keep all the extra stuff they sent and bill them for storing it for them  :lol:

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