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Over the top service

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hobbit:
A few weeks ago I bought a multi drawer solid pine cabinet, last week got round to assembling the thing, no probs there done loads of this type of furniture as we have kitted two bedrooms in the same style furniture

Seperated the bits and bobs, didn't actually count all the screws, assembled the unit thursday after noon, found out there was one grub screw missing (see pic)

Rang friday morning to tell them, they took the details and told me thay they have to order them from their supplier in Denmark!

Ok, how long please, oh could be up to 10 days. Fine I can manage, this evening a parcel arrived, bit confused at first, 1/2 kilo package 12" long 4x4" square.

Opened it and they had sent the whole hardware package to me :shock:  :lol:

Loads of drawer rails, 3 feet fr the back, plastic mounts for the small drawers, big bag of screws/dowels etc, and a full set of handles (pic not very clear)

Some service or what :lol:

Jas278:
Pheraps you could give the leftovers if possible back to youre supplier , then they maybe able to help others who may have short orders..

bezzabsa:
or at the very least a very sincere Thank you letter
nice to know some companies still know what customer service is ;)

dreadnought110:
:D Still can't get over Apple Ipod 3 days turnaround on warranty to stockholm 8)  8)  =D>

sleeplessparadise:
I contacted SuperWinch on the thursday before I went to Drumclog...... turned out one of the winches I bought had no hook with it. Accidently contacted the American arm of their company who were really great. Explained I couldnt go back to supplier and he said no problem. As soon as he realised I was from the UK he sent an email to SuperWinch in Devon and sent me an email telling me to contact them. This was late thursday evening. Sent the Devon lot an email friday morning and left for Drumclog. Got back from there sunday to find my winch hook sat waiting for me.......now that is good service :wink:

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