Chat & Social > The Bar - General Chat

Over the top service

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UDTrev:
Here's three examples of GREAT service:

1) Ordered a TFT screen from Hong Kong at lunchtime on the Friday, it was on my desk on Monday morning :)

2) Ordered flowers, choccys and a balloon for Penny in Missouri, only the flowers got delivered, called the company in Florida and the next day they had delivered a whole repeat order :)

3) Got a cheapy camcorder over here and found it had the wrong AV lead, sent em an email and was emailed back that lead was in the post :)


Trev

DaveS:
Perhaps not in the same vein but- We have just been on a cruise with Holland America line, one day there was a strong smell of cooking in our cabin through the air conditioning which was not pleasant.

We phoned the customer service desk to mention it.

When we returned from dinner our cabin steward popped in and was most apologetic, but said the engineers would look at the problem.

Later there was a phone call to say that they had fixed the problem. Later a plate of their home made chocolates was left with a note of apology They were very nice!)  We also got invited to a free champagne reception! (hic!) Excellent service!! Problem did not reoccur.
 
Would recommend this cruise line for service and value-faultless.

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