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rant arrrrgh

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andygod:
Matt
Have you let the supplier know of your problems, he may be a nice man but at the end of the day it was them who chose to use the delivery company. They need to know if only to change delivery agents in future, they may also be able to put some pressure on. You’ll have to let me know who the suppliers are so I don't use them until they’ve changed the delivery company. Spence, can you pm me with your price for disco 1 rock sliders please.

wing nut:
its being delivered on monday now .but the parcel company didnt even tell the chap sending the parcel that it couldnt be delivered ,as they should have.. he has been very good about this and recognises that its the parcel companies unproffesional conduct ,he has decided to send it again at his own cost  :?  but i feel the parcel company should have sent it for free this time

 a parcel lottery id say.. will i get my parcel or wil it get sent back :evil:  :evil:

Moneypit:
My wife ordered some stuff for her business from a supplier who is less than 10 miles away.  It was sent via a well known company with a name that has 3 letters in it.

Came home to a card through the door.  Rang said company and spent an age on hold so decided to drive to the depot 7 miles away.

Waited for an hour whilst they looked and couldn't find the package and they said that it must still be on the truck so I arranged to collect it the following morning.

Before I got there another card was pushed through the door saying that they had tried to deliver it again and it would now be returned to sender.

At this point I went to the depot again and asked rather bluntly to speak to the duty manager, my wife in the meantime was on the phone to the customer service desk to be told that the parcel had been delivered.  To whom she asked and was told to knock on every door on the street to get her parcel as it would have been delivered to our next door neighbours, we only have one and they were on holiday!

So when I spoke to the manager who couldn't tell me where it had been delivered too, but went off to investigate coming back and telling me the address on a different street!  The manager was really good and in the end we were able to track down the package, he even phoned later that day to make sure that we had received it.  You could feel him go pale when I told him the box was damaged and wet, fortunately the contents were alright.

Anyway having paid for delivery, then had to visit the depot twice and then walk up and down the street to find the parcel we were not impressed and now advise anyone sending stuff to us that we do accept this company as a carrier.

As far as my wife's business we now collect and save the postage.

wing nut:
this parcel carrier has 3 letters too ,i didnt get the luxery of a card through the door though ,if i had, i would  now have my lightbar bolted up and working ,instead of sitting here ranting  :lol:

Rangie3.0LtrDan:
Well i use DHL (can name the company cos i aint saying owt bad) and they are pretty good.  I get a parcel from them once a week, we pay for the 2-3 day service and it always comes next day.  They generally call first thing in the morning when i am in bed but they have always left it with a neighbour and put a card through the door.

ANC have been the same so far with the stuff i have bought from Paddocks.

Only one i had a problem with was UPS who couldnt find the street on their atlas!

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