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another dig at the AA - officialy the worst recovery company

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woody:

--- Quote from: "prowler" ---I was given the impression that women in trouble were given priority, mother and child most definateley.

But are the other companies any better ??????
--- End quote ---


NO
one January i was left in a car park with 5 week old baby in below freezing temperatures
i told them i needed a jump start
took almost an hour and a half to arrive then couldn't jump start the vehical (patrol man without a clue)
got him to tow start the car in the end (he still didnt have much idea)
it was the RAC

The Fat Controller:
the problem with the AA is they are owned by a company called CVC who are a french venture capitalist company.their trained puppet(the ceo) is mr tim parker,his job is to trim the staff,vehicles and overheads so they can sell the company on for a large fast profit.
i  can say this as i have been a member since 1994,had no problems until the other night when SWMBO phoned to say the large white coffin carrier was making strange noises and she had left her AA card at home(perfect place for it),so at 23.45 last wednesday i and duck travel the lanes to cambridge and on reaching them pass over the card for her to ring the AA while i investigate.the crankshaft pulley has given up so recovery is needed.you explain to the nice asain gentleman on the phone that a recovery truck is needed as no repairs can be done by the side of the road at 00.15 on a thursday morning in a day street outside a girls college and that the passenger list contains two people who came into the world in the early 1930's and a diabetic.a truck was promised but it would be an hours wait so i took one of the ancient ones and the other two(girls aged 12 and 18)who had school the next day home.at 01.35 a small van arrived(MUPPETS) his findings were"yes,you need recovery,i'll phone it in."the responding text message from the AA gave an ETA of 03.00.as i'm not a doctor (patience worn thin)i got on the phone explaining politely that i thought the service extremely poor(short explanation) and for my troubles had my call terminated by the AA operator who believed he could do no wrong.e-mail sent in the next 20 minutes and back on the phone to swmbo to make sure she was "ok".wife,car and father outlaw arrived home at 03.00 ,were collected at 02.20.15 minutes to unload car and then bed as had to be up at 06.00 and then off to work.at 08.48 phoned the AA complaint number and listed my complaints adding that if mr tim parker had a problem would this have happened to him.as a peace offering they extended my membership for a further 3 months f.o.c ,hopefully my name will be in someones little black book and next time i need them service will be as it should

dave_2A_2.25Turbo:

--- Quote from: "The Fat Controller" --- next time i need them service will be as it should
--- End quote ---


Sadly, I wouldn't bank on it

marjan:
Lets just face it, customer service for anything in this country is CRAP !.

These wouldn't last 5 minutes in the USA as customer service is superb. To give you an example, a friend of ours in Ohio bought a coat for $120 and a week later it was in a sale for $90, when she complained they gave her the $30 back!!!!!. :shock:

Now that's service. :lol:

The Fat Controller:

--- Quote from: "dave_2A_2.25Turbo" ---
--- Quote from: "The Fat Controller" --- next time i need them service will be as it should
--- End quote ---


Sadly, I wouldn't bank on it
--- End quote ---


don't worry i wont.

i just needed to sound off among friends

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