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Foreign Call centres

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TUFFTEE:
I would prefer them to give us what we want! Or we take our business elsewhere! Clear answer to the shareholders i think!

barmiebrumie:
I've just gone over to Orange today from One to One, swmbo & myself have kept our old numbers, orange said that on the 6th they would switch them over, noon today swmbos new phone works no prob's 3.30 mine still not on & old phone off called orange spoke to a call center in Newcastle & because swmbo signed the agreement they wouldn't speek to me :evil:  even thogh they said they were aware that the bills were coming out of my bank account :!: , swmbo's just tyred to get through & her new phone wont pick up (already swaped due to first one not switching on),



rant over,

john.

Xtremeteam:
i am currently flying on thin ice due to a call centre being unable to understand plain english,sent my insurance documents out to me for mon as i told them i needed to tax the 90 & instead sent it to the guy across the street who luckily didnt get a pasting cos he just sent it straight back so now im F&*(_D for taxing the motor till the new document arrives,i hate it when folk dont make an effort,if i get mail with the wrong addy on it i atleast make an atempt to find the right owner.unlike the t1t across the road who sent it straight back,when i went n chapped his door to ask him about if he had recived any mail with the wrong name on it he went all jumpy & started to be quiet obnoxious about it & made out i was tryin to rip the insurance company off, :evil:  :evil:  :evil:  :evil: god im anoyed

MuddyMary:
We had problems with our online banking facility for business banking. After 2 weeks, yes 2 weeks  :twisted:  of their Indian Call Centre telling me they had technical problems and could I call back :x  I eventually got to speak to someone in the UK :)

I hate the fact that you cannot always understand what is being said and they do not always understand you.

My husband spent several months in India a couple of years ago setting up a call centre for a UK company. He said that alot of the staff in India can only deal with the script they have in front of them and if they get calls which are not covered they struggle.

Needless to say he has not set up anymore call centres in India and even though he advised hte UK company not to use India, it wasn't until they realised the problems that they closed it and returned to the UK :P

muddyweb:

--- Quote from: "MuddyMary" ---I hate the fact that you cannot always understand what is being said and they do not always understand you.<snip>
He said that alot of the staff in India can only deal with the script they have in front of them and if they get calls which are not covered they struggle.
--- End quote ---


That's not just true of call centres in India... that is true of call centres in the UK too... they are hateful places.. their performance is measured by how quickly they get you off the phone.. not how well they deal with you.  They have a script which accomodates 95% of the calls they take... that's good enough for them.

Don't like it ?   Well, you have a choice !   Why do you think that so many companies moved to centralised call centres ?   Because the consumers (i.e. You lot !) kept moaning that you wanted things cheaper, whilst (as Simon mentioned) the shareholders wanted more profit.

Why not go to your local insurance broker instead ?  Use a bank which doesn't use a call centre...  and so on.    Some things you can't escape from, but the only way that things will change is if the market dictates it and doesn't get sucked into the marketing hype.

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