Chat & Social > The Bar - General Chat

Foreign Call centres

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hobbit:
I have just set up a new contract on orange, and talking to the registrations department, it seems its all being tranferred to India, at the mo only the registrations, but they are not sure in the future what the score should be

Having just had a year with 3 I know if Orange send all their calls over there the chances of me staying with them will be very low

Cherry Bomb:
Why?? :?

Barry Scott:
I cannot stand foreign call centres.  Taking work away from people in our own country to save money  :shock: , any company with that kind of view of it's customers will not get my business if I can help it.

TUFFTEE:
Every time i have to call customer services for whatever company! I ask them their location! If it's outside the UK i politly say " I am sorry but i am not prepared to talk to someone outside my country" And that if they want my Business then they are to call back from a UK location! That gets their attention! :(biglaugh):

Hightower:

--- Quote from: "Barry Scott" ---any company with that kind of view of it's customers
--- End quote ---

It ain't the customers that are the problem, it's the shareholders.

Companies only have to keep reducing costs and increasing profit margins because the shareholders demand it.  In this day and age, profit is everything.  All companies, whether UK or offshore, are trying to make as much money as they can.  And that money comes from you, the paying customer.  Either they save money, or they charge you more.  Which would you prefer, honestly?

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