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Foreign Call centres

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datalas:

--- Quote from: "muddyweb" ---
Why not go to your local insurance broker instead ?  Use a bank which doesn't use a call centre...  and so on.    Some things you can't escape from, but the only way that things will change is if the market dictates it and doesn't get sucked into the marketing hype.
--- End quote ---


Here here, we live in a capitalist society, not a democratic one.  Vote with your feet and with your wallet :)

Lostboy:

--- Quote from: "datalas" ---Vote with your feet and with your wallet :)
--- End quote ---


I did - I had a credit card with Beneficial, and called their customer services once to sort a minor problem out. After great difficulty, due to the Asian operator being unable to understand my Scottish/Kiwi mixed accent their respose was "You'll need to call customer services for that!" - thats what I thought I was doing!!

Hence, I no longer  have a credit card  :D

Xtremeteam:

--- Quote ---Scottish/Kiwi mixed accent
--- End quote ---
:shock:  :shock:  glad its not my hearing thats to pot when i try & understand you sometimes pete,although my broad fife accent can cause some probs  :lol:

the loon:

--- Quote from: "hobbit" ---I have just set up a new contract on orange, and talking to the registrations department, it seems its all being tranferred to India, at the mo only the registrations, but they are not sure in the future what the score should be
Having just had a year with 3 I know if Orange send all their calls over there the chances of me staying with them will be very low
--- End quote ---


I've mentioned it before but I work for Orange (well someone has to  :evil: ) most of the registrations are done in UK along with general helpdesk calls etc alot of pay as you go goes to indian call centre but if your at the end of contract its all UK
It seems that your not the only one who has said this I work in the retentions dprt (we deal with customers looking to leave network and make them offers to stay etc)
I can say that you will only probably see the increas in calls being delt with by foreign call centres but if you want to raise this with orange write
to:
Correspondance dprt
PO Box 10
Patch way
Bristol
BS32 4BQ
If you mark the letter for chief executive or similar will go to the office of the head honcho.

Most of the calls that go to india are whats classed as easy to handle i.e billing issues dont go to india or technical issues etc as the indian operators cant grasp the problems but if you get any issues ask for operators extension number and ask to escalate the call to a supervisor or senior advisor(BEFORE you do this how ever tell the agent you want to pay your bill by credit card - dont worry you need need not pay them anything but when we go into that part of billing system it leaves a "footprint on the account - some agents are reluctant to give names and ext numbers in case you make complaint so you can note time of call and we can trace them that way from footprint)

If you need any other help or have any problems PM me and I'll let you know all the tricks

 :wink:

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