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BT Home Hub!!!!!!!

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beast5680:
I seem to be the exception to the rule then :-k BT home hub connected no problem and no problem with it ever since indian man was very helpful and seemed to be one of the few i,ve spoken to who actually knew what he was doing, the problem we had was getting the phone line put in to start with

Sider:
Since you don't list the offending equipment details, I'll go blindly:

1.- Try to update the drivers on your computer's wifi card. Sometimes, that is the problem
2.- Make sure your TCP/IP properties are properly configured (i.e. to match the new router) You wouldn't believe how often people make that small and very silly mistake. If the router is configured for DHCP, sao should be the copmputer, and viceversa. Make sure gateway and DNSs are correct, specially.
3.- If the router is one of the new fangled N band whatchamacallit, but the wifi card is still one of the older G or even B, it might be worth limiting the router's range to that of your card.
4.- Double check your WEP or WPA details, as well as the router's name, you know, all the basics.
5.- If all the above fails, get BT to collect the Hub, and replace it with a decent, hardworking wifi modem-router :D. Just kidding. :D

I know some of the above suggestions may sound stupid, but then, so is Microsoft.

carbore:
Hello,

Good advice from Sider, but also

Check your proxy settings. Maybe you have a bad proxy in the various BT installs?
Try looking for other wifi again, possibly wiht netstumbler http://www.netstumbler.com/downloads/ make sure your bt-hub  is off (so it does not mask it)
Try running wihtout WEP/WPA as it could be you processor failing to do the encryption only do this if you are happy that you not doing anything that can be intercepted or that no one will "borrow" you wifi. My old laptop 192mb ram struggles with encrypted stuff.
Check that any personal firewall/AV is not blocking the web at random on the wi-fi interface
Dont rule out hardware failure on laptop or hub caused by heating in use

Do a good virus/spyware sweep just in case teh hub is coincidence and you have something nasty messing about with your browsing.

Suvvey:
Well I've just got off the phone to BT India after a 3 hour session :shock:

After no less than 5 attempts I finaly got through to the technical helpline as they where having problems with their own phone system which meant that I kept getting directed to the general account enquiries department even when they tried to transfer me themselves :shock: Didn't bode well :roll:

On the 5th attempt I got through and spoke to a helpful chap but typically my connection behaved impeccably whilst on the line to him so there was nothing he could diagnose and said to call back when it goes down. Obviously you can guess what happened as soon as I put the phone down :doh:

Called back again and as expected had to sit in a queue to then speak to someone else. Fortunately the connection played up merry hell to the point that he didn't know whether he was coming or going. Spent quite a bit of time watching my computer screen as someone called Thomas in India took control of my computer and did nothing that I hadn't already tried. I was even able to show him my 'inSSIDer' results that showed the wifi signal dropping out which I could see he was interested in as he played with it for a while but then gave me the text book answer about 3rd party software and ignored it. After about 2 hours he decided to do a line check which meant I had to hang up on him and to be honest I wasn't expecting him to call back. I thought oh yeah right, I've just been brushed off here. But he did call me back and say that there appeared to be a fault on the line :-. Not entirely convinced myself as I'm sure it's a hardware issue like the wifi card in the hub but apparently the local engineers will be in touch within 48 hrs so maybe we are getting somewhere now [-o<

skip2:
Turn everything off unplug everything including power the hub,the BT vision box and telly if you got one & internet phone

Pick it up give it a good light slap on the back. :lol:

Leave it to rest for a while say 20 minutes :?

Plug everything back on then start up BT vision box

Then one by one been everything (computer phone lappy back on)

Always seems to work takes hours to boot everything back up have to do it at least once a month but seems to work :)

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