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BT Home Hub!!!!!!!
Suvvey:
Well a few weeks ago I told Orange to go whistle after they wanted to put up my monthly bill by over a tenner for absolutely no change in service :shock: Went through all the usual hassle of getting my MAC code out of them and then swapping to BT.
Got my Home Hub a couple of days ago and thats when all my troubles begain :evil: Basically the Hub, the installation software and BT India's helpline are all POO! Despite my instincts telling me otherwise I tried to set up the wifi using the provided disk :doh: Well that took nearly all night to get any kind of response from the Hub and even the ethernet connection needed to use the disk to establish a connection every time I tried plugging it in :-.
Decided that it was 2 different connection managers conflicting and removed any traces of BT's installed software (quite a bit of it) and hey presto the laptop connects itself automatically without any prompting from myself.
I thought this was the end of my problems so left it for the night. Yesterday I find that it still connects no problem, Internet explorer works fine for a bit and then it APPEARS to lose the connection and stops working. The confusing thing is that it hasn't lost the connection as the notification bar shows that it is still connected and I can still send/receive emails via outlook and if messenger was already connected it will still work but if it wasn't logged in before IE stops it won't let me log in.
As you'd expect BT's helpline was useless and basically the guy reading the script in front of him keeps coming back to one of 2 conclusions:-
1 The Hub is fine because the blue broadband light is on, so it must be my computer (worked fine before BT arrived on the scene).
2 It is the settling down period whilst BT try to test my line for the optimal spped so bare with it for a few more days and call back later if still an issue (other wise known as 'go away, we can't fix it and hopefully you'll sort it yourself)
Should mention that if connected by ethernet (which now conects as it should) IE works fine without freezing. Also whilst using wireless if I use firefox it still does the same and freezes. I have tried changing the wireless channel and I have software that shows all the wifi channels in use and their strength and there are now no interfering channels. Also it can work fine for anything up to a couple of hours but usually only last ten minutes or so, sometimes only a few seconds :huh:
I am completely at a loss now. I have googled like a man possesed and have only found one possible lead which involved playing with the registry, something to do with not using flags whilst acquiring an ip or was it DNS address??? This is pushing my limits a bit but wasn't convinced that acquiring addresses was the problem as it will work for a time before giving up.
Any ideas anyone? Or even someone else with the same trouble? just a fellow shoulder to cry on :cry:
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zebidee:
Since it's working fine via direct ethernet connection I think it's likely you're experiencing a channel conflict with someone else's wireless connection.
My HomeHub was working fine until one day it started dropping, picking-up, dropping ... the wireless - couldn't work it out, the direct ethernet turned out to be fine. I updated the hub's security settings, tried a couple of other things with no joy.
Finally noticed that there was a new HomeHub listed in the available networks list (used to be just two in the local area - mine + one other).
Connect your machine via ethernet to the Hub, bring up a browser and go into the hub manager http://bthomehub.home/ - click on Basic Config > Wireless. There's a box there which says:
--- Quote ---If you are experiencing problems with poor wireless range or speed, first set Channel Selection to Manual, then try another channel starting with 11. Click Apply to make your selection, then wait for 1 min for your devices to automatically pick the new channel.
--- End quote ---
See the attachment for a screenshot.
Give that a shot ... might help.
Z~
Suvvey:
--- Quote from: Suvvey on September 05, 2009, 09:22:29 --- I have tried changing the wireless channel and I have software that shows all the wifi channels in use and their strength and there are now no interfering channels.
--- End quote ---
As I said I've moved the channel and the 'inSSIDer' software I downloaded shows that there are no conflicting channel users even if I leave it scanning for several hours. Nothing shows up. Although the MY hub does seem to drop out occasionally for a second but cant tell if this is connected or not :-k Maybe on reconection this is when there is trouble reaquiring an ip address? It's hard to tell if this is when the trouble occurs as most of the time it doesn't seem to affect it and on the odd occasion it does seem to be around the same time it is still difficult as there is a lag between what 'inSSIDer' shows and actual real time.
Porny:
I've been having loads of trouble with my new black BT home hub.. basically kept dropping in and out, and some days just wouldn't work at all. So got fed up and plugged in my old white Home Hub... no problems at all.
When you phone BT (and most other call centres for that matter) - if you do get put through to India, asked to be put through to an English call centre.
I spent 3.5 hours trying to sort out a problem with my email addresses with various foreign call centres - in the end I asked to be put through to an English call centre... it took the woman on the other end of the phone 15 mins to do what I wanted!!! - after being told by the other call centres it was impossible.
Ian
Suvvey:
Hmmmm Orange don't seem that bad now :roll: Never had any issues for 5 years other than in the last 2 months when the speed dropped to about half a Mb then the letter that told me my phone line and broadband package no longer existed :shock: so my bill would go from £23 to £34 a month BUT not to worry as I didn't have to do anything and they would kindly help themselves to the new amount each month. Very helpful of them I thought :evil:
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