Chat & Social > The Bar - General Chat

rac recovery a joke

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Yoshi:
They will always send a van no matter what, this is due to the politics within the company.  A friend of mine works for them and what happens is each dept gets penalised for using recovery - so the call centre wont call out a recovery, they let the drivers department call out for them.

Plus to be fair, how do they know that you know what your looking at?  It costs them a fortune to send out a recovery truck, but it costs them nothing to send out a patrol to confirm what is wrong.

zulublue:
I'm with Green Flag, and they guarantee with 1 hour, and have an average of 40 minutes waiting time, I pay £116 for recovery only but that take me to anywhere I want not just to the nearest garage, this works for me as I would want to do the repair myself.

I can't see why if we club together we could try to get a club discount got to be worth a go?

So to start lets see who you are with

Does anyone know how to make a Poll up, if it can be done might be worth doing it in a new thread.

AA
RAC
Green Flag
Other

Gordo:
Sounds like the AA - gave them a full postal address, but they sent the wrong one to the patrol who ended up ten miles away and refused to come to where I actually was. He said I needed to call control and start again. :x

Then they tried to claim I'd given them the wrong address...   :evil:

As much use as a chocolate teapot.

Terranosaurus:

--- Quote from: BadgersRover on February 20, 2009, 19:16:22 ---They will always send a van no matter what, this is due to the politics within the company.  A friend of mine works for them and what happens is each dept gets penalised for using recovery - so the call centre wont call out a recovery, they let the drivers department call out for them.

Plus to be fair, how do they know that you know what your looking at?  It costs them a fortune to send out a recovery truck, but it costs them nothing to send out a patrol to confirm what is wrong.



--- End quote ---

Used AA a few times over last couple of years (left RAC after attrocious service one night when my other half was pretty heavily pregnant and it took all night to get 25 minutes to home), mainly for my van (renault master) but also once for the 4x4 when LPG tank fell off. On all but one occasion they have sent a reovery wagon be it slide bed or spec lift and on the ocassion they didn't it was warranted, it was possible they could have got it working only they sent a clown instead of a patrolman, must have been he told me it was getting fuel but there was no ignition - err hello bug 2.8tdi, it doesn't have any ignition (it wasn't getting fuel either, that was the problem the key code thingy had gone kaput and it had imobilized itself.

Anyway I've always managed to convince the AA them to send recovery out when I've needed it, broken gearbox, turbo gone x2, LPG tank fallen off, half shaft broken on a Sunbeam Rapier in the depths of wales, small accident in Seat Arosa but rad gone etc

JIMBOBLY:
eugene,if you ever have any trouble like that again,call tears recovery,they are good,we have them recover cars where i work,they can recover anything,they have vauxhall combo vans right up to a lowloader artic,i'll give you their number on sunday if you want it,jim :D

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