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rac recovery a joke

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The Smiths:
Used RAC a couple of weeks - no complaints at all.

Phoned up - banking plate for drum brake had ripped away, was spinning on axle and had ripped out brake pipe and handbrake cable.

Phoned up - told them what had happened.

They phoned back, I explained to technical bloke what had happened - he just said need complete uplift due to 4x4 and brakes - flat bed comes in 40 minutes (contractor) and takes us home.

Excellent service.

And only £26 worth of Tesco vouchers ;)

muddyjames:
RAC and cant fault them the 3 times I have used them.

first time was when the crankshaft pulley went hrribly lose. No van was sent out as I said I had a 2 mechanics with me. That worked fine. Recovery truck straight out on a sunday as well!

2nd time was my auto box temp light was on. Called them out to a caravan site which was litteraly a farmers field and he diagnosed it as the sensor contacts had rusted through. He said it was a 3 hour job to change so disconnected it and said it was ok to drive. Got home and found it was a 10 minute job. Even so, I was supprised he came out to a field!

3rd time was on the M1 when engine went bang. They sent a van out to check, fair enough and then he ordered a low loader and offered to stay and park behind me for protection from motorway traffic. I took him up on the offer whilst I sat on the bank!

RAC are brilliant and would never leave thier services.

spy:
My vote goes to the RAC any day.  If you are a mechanic (or close enough) and just want recovery only then maybe elseware would be a better bet.  At least the RAC / AA fellas are all trained to a reasonable standard, even if some are much better than others.  I rang the RAC a few years ago and asked them to send me a truck and not a man in a van.  Once I explained how sure I was of the fault (and why) they sent me a truck within the hour.   

Having worked for a green flag contractor who were happy that my knowledge was good enought to "appear to be a mechanic" I am all to aware of the luck of the draw you get when recovery firms just send a local contractor.  At work, we get cars brought in by all different breakdown companies and some of the fault reports are unbelievable!  A recent example was a honda recovered to us by a contractor of a previously mentioned big firm with an apparently siezed engine.  Erm, flat battery caused by loose connection to alternator!  If that was my car, I would want a full refund on my membership.....


 

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