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BT - AAAARRRRRGGGHHHH

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Yoshi:

--- Quote from: "graham" ---BT spit, spit, spit will never ever ever have anything to do with them.
My son and his girlfriend made an enquiry to BT for broadband connection, did not sign or agree to anything, they got a bill for installation and service for around £270 they kept sending threatening letters.

I have no BT lines in my house now, been with another supplier for 5 years, 2 phone lines and separate broadband line never had any problems.  :D
--- End quote ---


So you have cable?  Round here we dont have that.  Also dont forget even if you pay your line rental to someone else (except cable) then its still a BT line.

Lee_D:

--- Quote from: "BadgersRover" ---
So you have cable?  Round here we dont have that.  Also dont forget even if you pay your line rental to someone else (except cable) then its still a BT line.
--- End quote ---


Yeah surely this is a monopolies and mergers thing.

If I had a £ for each complaint I heard about BT last week I'd have £4 and thats before I read this thread!

I'd gladly tell them where to stick it given they completely failed to acknowledge my letter to them after one of there drivers took the mirror off the rangie. Ignorant male chickens the lot of them.

Landynuts:
They are all as bad I am with Orange Broadband and have been having problems with them trying to charge me for a Talk Package I did not subscribe to, three weeks ago they claimed to have sorted it out. Yesterday  morning my broadband stopped working, when it was still US today I called them to be told that my account had been deactivated by the accounts section and I need to call a different number. When the new monkey had retrieved my details there was an embarrassed pause, "You credit card details are invalid we need a valid number to re-start your account" I reply "but I have been on a free deal for months you have never had my card details before", "I know but we need them now!", "WHY!", pause "We have tried to credit your account with a refund but as it has been rejected twice (no card details) the system automatically suspends the account".
So I had been disconnected because they owed me money! You could not make it up.
I will not be renewing with ORANGE when the time comes.

MuddyMike:
I have used Madasafish for quite a while (started off with Freenetname who were taken over by Madasafish) I had a intermittent disconnection problem last month and they were extremely helpful in monitoring the line, calling me several time to try different things, were honest about not calling BT until several other things (like a new router) had been tried, due to the call out charges when an internal fault is the cause.

Finally called BT who turned up on schedule, sadly being an intermittent fault the engineer could not find the cause, he spoke to his bos who agreed to switch us to a new line all the way from the exchange. Since then, no problems at all. And I was highly satisfied with the actions on both Madasafish and BT.

Madfasafish are not the cheapest but have heard all the sort of problems mentioned in this thread i am staying with them.

Mike

Edge:
Gotta say.... (apart from BT's high prices), i'm real impressed! Called bt last wednesday evening to say i'd be moving home on saturday, moved in today (sunday) and phone line and broadband are up and running.... 3 day turn around is pretty darn good. They even gave me a better deal for sticking with them.... saving a massive £2 a month  :roll: .

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