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BT - AAAARRRRRGGGHHHH

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Yoshi:
I give up with BT.

I had me broadband with AOL, but they decided to let me out me contract early.  They tried to sort out a MAC for me but BT Wholesale couldnt seem to issue it, so AOL terminated the broadband on me line.

So on the 2nd of November AOL cancelled me line and so i ordered BT Broadband and was told it would be activated on the 16th of November.  That date was Friday just gone (been on dial up between 2nd of Nov and 16th).  So Friday comes and no broadband, ring up BT who tell me 3 different things.

First person said that i still had AOL on the line and that BT Broadband werent giving me broadband.

Second person said that i had no broadband on me line whatsoever and decided to place a new order for activation this Friday coming (23rd).

Third person said that i was with BT Broadband and it was just waiting for activation.  Low and behold during the phone call me broadband started working.

This was all good and well til today when suddenly me broadband went off.  Phoned up BT who say that i havnt had broadband with them for the past 5 days and that it was with someone else, even though it was using their homehub and authentication, as well as the line speeds (was 2mb with AOL and 8mb with BT).  

So to cut a long story short i am now using dial up until Friday when the new order is activated!!!

As said in the subject line - AAAARRRRGGGGGHHHH!!!!!

Bunnie:
dan count yourself lucky you even have a BT line!

when we moved i arranged for bt to come the following tuesday sent off me cheque.. tuesday comes.. 1pm tuesday comes and goes... que me spending the next 5 hours on the phone to BT on my MOBILE! cost me neatly 25/30 in phone calls... to be told this that and put on hold... only to be cut off @ 5pm!
one phone call to virgin... 25mins appointment arranged, deposit paid!

JumboBeef:
Ah yes, Broadband with BT.

Two years ago, we moved house.  It took BT five and a half months to give us broadband.  Finally, they got it working and paid us £170 compensation.  

Then we had problems with the Broadband dropping out.  It took them more than 14 months to resolve that one.  They paid us £204 in compensation.

I have a box file full of letters, back and forward.

rollazuki:
Had similar issues moving from pipex to talktalk.
Talktalk were refused access to my line. Pipex cancelled their contract, but BT didnt seem able to remove the pipex flag off the line, so talktalk couldnt take over. 18 months on and we are no closer to a final solution......
Dont hold your breath.

fasthands:
GOOD LUCK MATE!!!

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