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I DONT BELEIVE IT!!

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muky-kid.:

--- Quote from: "Range Rover Blues" ---This techie stuff is over my head but on a legal note, are you paying them? if so they have a responsibility to you for the service they provide!
--- End quote ---


Hi mate, yes i pay a monthly fee so were i stand legally i dont know. But they are being very appologetic.... Ill just wait and see what they do before i start to build a new site  :evil:

Range Rover Blues:
Sale of goods and services act 1974 (ammended 198something) states that " the customer is entitled to be re-embursed to the financial position they would have been in had the good or servisce not been faulty"!  They owe you for your time at the very least!
Their responsibility is to repair, replace, refund in that order, but this is harder to apply to a service than to goods obviously.

muky-kid.:

--- Quote from: "Range Rover Blues" ---Sale of goods and services act 1974 (ammended 198something) states that " the customer is entitled to be re-embursed to the financial position they would have been in had the good or servisce not been faulty"!  They owe you for your time at the very least!
Their responsibility is to repair, replace, refund in that order, but this is harder to apply to a service than to goods obviously.
--- End quote ---


Thanks for the advice RRB  but sadly there an American based company so getting anything out of them will be tricky, but i am trying beleive me!. :evil:

Range Rover Blues:
If you pay them by credit card you're also protected by the consumer credit act, the card company should wade in on your behalf as a last resort.

muddyweb:
So very much depends on their Service Level Agreement.  For internet companies that normally means that there are plenty of exclusions to cover loss of data, provision of backups, service uptime, blah, blah.....

I'm not suggesting giving up... but don't expect miracles.

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