Chat & Social > The Bar - General Chat

Villans - NTL/Virgin media

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davidlandy:
AS per the Title

why is their system and service so rubbish

GGGGRRRRRRRR

no TV for 2 days now

Rich_P:
Not had any problems with them at all.

karlo:
I have Virgin broadband, quite happy with it?

simon15:
totally agree we constantly have problems.


constantly having to rebot modem and tv box....

a right shocking service imho!!!

thermidorthelobster:
Several years ago I had such a series of nightmares with NTL broadband - they were incompetent almost to the point of hilarity, if I hadn't wasted so many endless hours of my time trying to deal with them.  I could have written a film about it.  It was as if they were TRYING to be bad.  Even the regional service manager promised me a next day appointment and didn't turn up.

When I moved house I actually decided NOT to move to an area covered by NTL as I'd honestly rather have had toenails pulled than try to deal with them again.

(By the way - in the end I called their head office and told them I knew their chairman of the time, Barclay Knapp - I'm sure they didn't quite believe it but it was close enough to the bone that after around 8 missed appointments they did actually sort it out.  And of course it turned out to be the thing I'd said all along.)

At one point I remember spending over 2 hours on hold to them, before they cut me off.  How I laughed.  :twisted:

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