Chat & Social > The Bar - General Chat

Is it too much to ask?

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smo:
To speak to someone british, in the UK?

I've been tidying up loose ends, correcting addresses and stuff and so far spent my whole afternoon either on hold or talking to someone in a foreign country who doesnt really understand and cannot deviate from the script in front of them  :evil:

Barclaycard are crap, used to be great but they couldnt even manage to change my address after 12 minutes of conversation going over and over the same thing!

Admiral insurance are just as bad, missing bits off my policy and screwing it all up even more.

God dam money saving carp really gets my goat. Hows about doing something for the customer and employing people in this country who at least understand what is going on!  :evil:

Evilgoat:
On the bright side a lot of comapnies are realising its costing them more in ratings and customers and are comming back.

i know how you feel though :(

smo:
Shame they didnt realise before sacking everyone over here and moving operations abroad.

Just does my nut - called Nectar a min ago, another foreign call centre, thankfully this lady did understand my request for a new card and managed to complete the request without the hassle of the other companies above!

the loon:
I have to deal with our forigen colleages on a regular basis (I work in a call center) and although some staff seem to be compitant a good proportion are as you say useless.
examples
data protection laws cant understand concept at all
Basic understanding of whats being asked - very little
being able to express themselves in english - very slow process

One of the things I have been told though by higher sauces at work is that what the forigen staff will do is start with one business and compleat there training and work with one company for a month or so then resign..
Then repeat this process with a few other companies
then they can add these jobs on there CV and apply at supervisor level or higher  :shock:

However for a forigen person to get what would be classed as a "basic" customer service role in the UK they must have a university degree or equivilant in callcentre skills - makes you think that bit  :lol:

Frankie-Boy:
What annoys me is the very first thing they say is a blatant lie, ie- "Hello, my name is Kevin, how can I help you", Kevin, Kevin - how long has that been an asian name.  :shock:  :?  Humbug  :evil:

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