Chat & Social > The Bar - General Chat
An example of exempary service........NOT
Ralph Hardwick:
My wife has a 51 plate Freelander wich we have had for 3 years. We will part-ex it next year for an F2 or possibly a RR or D3.
We always go to Hunters maind LR dealer in Norwich and we are happy to return. They are not cheap but they don't rip you off either. I always get a discount on parts and service because of 4X4 Response and I have always found them friendly and helpful.
So even within the dealer network there are good and bad.
Terranger:
Oh, good ole Stratstone, not!!
You'll find my posting, re MY dealings with their Cupar, (Scotland) branch, somewhere.
Disco Matt:
I would wonder if part of the problem is that Stratstone position themselves as premium car dealers - I know they handle Saab amongst others as my Dad's lease car came from them (thankfully it hasn't had to go anywhere near them since!) Could it be that their target customers don't quibble when charged ridiculous sums for work as they've bought the car as a status symbol and don't have a clue about what happens underneath?
Bishops Finger:
Trackers are useful...
Ralph Hardwick:
--- Quote from: Disco Matt on July 20, 2010, 20:01:00 ---I would wonder if part of the problem is that Stratstone position themselves as premium car dealers - I know they handle Saab amongst others as my Dad's lease car came from them (thankfully it hasn't had to go anywhere near them since!) Could it be that their target customers don't quibble when charged ridiculous sums for work as they've bought the car as a status symbol and don't have a clue about what happens underneath?
--- End quote ---
It doesn't really matter where they position themselves. Even people who drive ferraris and rollers deserve honesty.
Inflated prices, I can undertstand but quoting to fix parts that aren't broken and claiming that they're critical is just plain criminal.
What makes it even worse is their inability to see that they were dealing with someone who was knowledgable about their car!
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