Chat & Social > The Bar - General Chat
Sky customer service
V8MoneyPit:
Had a problem with the Sky box earlier in the week. I refuse to pay for premium rate phone numbers when the company is charging £40 a month for their service anyway, so I looked for their geographical number. Turns out they change them on a frequent basis so people are forced to pay some huge fee to be put on hold for 20 minutes :evil:
So, given it's not a life threatening problem (!), I decided to e-mail them on Tuesday......
So, can you guess whether I've had a reply yet or not? :roll:
As it happens, I found the viewing card had been swapped into the interactive card slot...... clever little blighters, these one year olds :lol:
But I think I should take Sky to court over the trade desciptions act. 'Customer service' should mean just that. Not 'We might get back to you in a week or so. Or maybe we won't'.
Drift:
Have they got a customer charter and do they say "We endeavour to reply in x amount of days"? there is always a get out clause ;)
muddyjames:
I called the once as for some reason my screen comes up saying no signal found for a few channels. Normally only ones that I want to watch. Grrr. They couldnt sort it out so just have to live with not being able to watch some channels occasionaly. They come back after a while.
Did you know there is a secret menu as well which may help you in the future. Push service button on your remote then 01 select and boom, secret menu! It has to be 01 not 1
carbore:
Unrelated, bvut I just noticed the Drift sign!
Thats not farm form me just past Penzance.
Re Sky, write a letter of complaint to their CEO (As per gadget show advice
B Sky B Jeremy Darroch, Chief Executive jeremy.darroch@bskyb.com http://www.bskyb.com BSY.L (FTSE100) 23 Oct
http://www.connectotel.com/marcus/ceoemail.html
dxmedia:
http://www.saynoto0870.com/companysearch.php
Plenty to choose from.
Navigation
[0] Message Index
[#] Next page
Go to full version