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Insurance write-off rip-off.

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Yoshi:

--- Quote from: muddyoffroader on February 27, 2009, 01:08:45 ---my brother in laws vectra was wrote off by someone mounting the kurb and smashing the rear wheel into the fuel tank, it took 11 months for them to pay out, the best thing of all is the only phone call he got from his insurers was 5 months after it happened reqesting the logbook, key's and any other paperwork as they had sold it on (without him even getting his claim through) he went to see a solicitor who rang them and told him to also ring twice a week and try to record the calls (its illegal to record calls with there permission so if you do record them ask the other person on the phone if they are okay to have the call recorded) so that if the insurers denied saying or doing anything wrong the proof was on the recording. it went to court and they ended up paying him twice the cars value plus his court costs ect. i think that they just dont like paying out these days

oh and he had a fine from the dvla because the car had not been sorned when the tax ran out

--- End quote ---

I think it is legal to record a phone call without the other persons consent if you are a private individual.  AFAIK its companies who have to have permission to record the call.

Gordo:
Quite a few companies automatically give permission for you to record the call by having the announcement "This call may be recorded".

carbore:
Why not ask them, politely, what the process is and what the estimated timescales are? Make sure you take copies of any documents you send and keep a log of all times and dates for conversation and a call ref and/or operator. Decide how frequently you want an update and stick to it.

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