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BT, do they know what they are doing????

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beast5680:
here,s the scenario,
Missus has taken on the role of assistant parish clerk where we live and as such needs a seperate phone line for council business, nothing unusual so far, rings BT to get estimate of cost man comes round and says we need a new line put in as the old one cant be split ?
he says they will quote and let us know
we,ve heard nothing as yet apart from a garbled answer phone message from an indian gentleman who appeared to be calling from a broom cupboard in delhi :-. to say the order/quote was delayed subject to something i didnt catch and we would be rung again on the 22nd july :roll:
missus flew out to iceland this morning leaving instructions that if i recieve the quote to forward onto the clerk for approval
I came home from collecting the kids from school and a quick run into town to find 2 polish guys digging like their lives depended on it across my front lawn laying a conduit for a cable, they have a job order for the work from bt :shock:

hows that work then???? we have enquired about cost heard nowt and now they,re in laying cables is this normal operating procedure?

Yoshi:
BT are complete morons.

Bettyblue22 is having problems with them at the moment.
She is supposed to get 200 free sms messages through the land line as part of her calling plan.  She sends about 10 messages a week using the BT phone and gets charged for them all.  So we go for the phone marathon with BT who say she has used all of her allowance which is why she is being charged.  Now obviously we say we only use it for about 10 a week and they come back and tell us their new digital monitoring service which keeps the records of when you use your phone is completely faultless and never goes wrong. 

Obviously it does go wrong but they wont admit it!!! 

Do what we did, if you dont get any joy with BT, call ofcom and complain about it.

wormster:
Why not just get a cheapo tesco pay as you go mobile and use that, then if/when your other half stopps doing the parish work it can be handed onto the next person, no need to deal with the numptys at BT.

Disco Matt:
We've not had any trouble with BT, but I dread the day when we have a problem. Our broadband went off overnight a couple of weeks ago, I was bracing for the attempt to make a fellow in Delhi understand the problem and sort it out when it slunk back the following morning!

Jimbo:

Strictly speaking you're dealing with Openreach - they are the bit of BT who are responsible for getting the copper from the exchange to your front door, and they foot the bill even if the existing cable to your property (overhead or underground) doesn't have capacity for another line.

I had a second line installed (doing a trial thing for work, they offered - I accepted, 8mb broadband and free calls for a year, can't be bad  :D). The first Openreach man turned up, looked in the manhole at the existing cable feeding the house, said sorry, can't do anything, not enough pairs, you need a new cable/duct laying.

Two days later, contractors arrived, dug up the lawn, laid new duct.
Next day, second Openreach guy appears, pulls new cable into new duct, re-terminates existing line onto new (better) cable, and provides second line.

Job done - all the 'civils' costs (duct laying etc,etc) is covered by Openreach.

Couldn't fault the Openreach guys - polite, neat and tidy workers.........and they knew that I work for the opposition !!

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