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our latest electricity bill....... hilarious!

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Ja1983:

--- Quote from: V8MoneyPit on May 24, 2008, 11:11:04 ---If it's a faulty meter, it's nothing to do with Scottish Power. It will be Siemens, or someone like that who own the meter.

--- End quote ---

my main with SP is the customer service... i told them that i suspected a fault with the meter last year, but they insisted the meters are very unlikely to be at fault........ quite frankly the customer services team (all bar one i`ve spoke to so far were rude, arrogent and generally very unhelpful!

still makes me laugh... £15,000!

V8MoneyPit:

--- Quote from: Ja1983 on May 24, 2008, 13:53:26 ---my main with SP is the customer service... i told them that i suspected a fault with the meter last year, but they insisted the meters are very unlikely to be at fault........ quite frankly the customer services team (all bar one i`ve spoke to so far were rude, arrogent and generally very unhelpful!

still makes me laugh... £15,000!

--- End quote ---

Unfortunately, that seems to be par for the course with 'Customer Services' these days  :roll: The moment a huge team of people are sat in front of phones for 8 hours a day, they seem to loose all sense of common courtesey and the personal touch. They are probably nice people normally, but are like pre programmed robots at work!!

I think you should frame that bill though  :lol:

Disco Matt:
The main problem with most services seems to be an attitude of "the meter/our computer is never wrong". Callcentres don't help either as they enable the company to fend you off continually.

Virgin still owe my brother around £20 after he cancelled the broadband at his old flat two years ago. Despite repeated phone calls on his part he hasn't seen a penny of it, and I've read of several other similar cases. The only conclusion you can come to (based on the evidence) is that they expect people to give up and let them keep the money. Wonder how much of their profits that accounts for? It's not so much the amount as the principle of the thing - if he'd owed them so much as 50p they'd have had debt collectors after him, meanwhile he's expected to accept them refusing to refund money that isn't theirs.

Rich325:
Hi.

This doesn't fix faulty meters, but you may be able to save money by switching suppliers.

Just start at  www.switchwise.com . Average savings £150 a year and some people can save up to £350 and even more if you change from paying bills to monthly direct debit.

Hey why not?   :dance:

thermidorthelobster:
I once received a bill from Orange for 0.00p.

So I sent them a cheque for zero pounds and zero pence  :D

And they cut me off  :angry:

My father has an ongoing problem with Tiscali Broadband.  His broadband connection is down for about 50% of the week.  Tiscali are adamant that there's nothing wrong with their bit of it, because their computer says it's fine.  But the fact remains that his hardware has all been swapped out at least once, and there's still a fault.  It's a bit like the Land Rover dealers who will swear your truck is in perfect condition, because Testbook says nothing is wrong, even though there may actually be flames coming out of the truck as they're telling you it's fine.

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