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How can this happen?

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Boggert:
I got a Text message from T-mobil last night... Thank you for requesting an additional line it is now active"

Someone in T-mobile set up an additional line and sent out a new mobile phone on my account. :shock:
I have spoken to T-mobile and they have no idea how this could happen, worst bit they could not cancel it untill I send the new one back..

I smell a rat...

It happened on the 31st of the month... do you think someone in their call center was trying to hit their end of the month target.

If this isn't sorted soon, Ill bombard them with e-mails and phone calls. :twisted:

Disco Matt:
If they have done this without your permission and you're convinced that it isn't a genuine mistake, I would suggest switching from T Mobile. I'm not sure how it would stand up but I'd argue that their actions here are in breach of the contract you both agreed to, so you should be free to move your mobile supplier.

Boggert:

--- Quote from: Disco Matt on April 01, 2008, 09:39:12 ---If they have done this without your permission and you're convinced that it isn't a genuine mistake, I would suggest switching from T Mobile. I'm not sure how it would stand up but I'd argue that their actions here are in breach of the contract you both agreed to, so you should be free to move your mobile supplier.

--- End quote ---

Yep, I'm planning to do this...

Range Rover Blues:
Could be a cock-up, someone else wanted another 'phone and they types in the wromg account number.  I've had it happen with all sorts of things, the worst being when I paid my credit card and the bank put the money into my dad's account, then froze my card and left me stranded with no money and no way of getting to work.

More recently I had a reminder form my insurance company about a car I didn't own.

carbore:
Without wishing to scare monger this could be a sign of "ID Theft" someone may have got yor bill (out your bin) and tried to order a phone to a second address as in "can you deliver it to work". 

You may get better respose with T-mob if you persue the vitim of ID theft route as its not fashionable to be slack with that.

Also I STRONGLY suggest you keep an extra eye on all your bank statements and other such bills for the next few months, but lets just hope its an "honest cock up"

The other thing to be aware of is that the text may not be from T-Mob at all and could be form someone else. Allways phone the cusotmer services numbers on your bills and not the text if you get something like this.

Good luck sorting it out.

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