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Pro Comp warrentee- is it a waste of time ?

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wizard:
I have 6 Pro Comp ES 9000s shocks on my Disco and a few months ago a rear pair packed up, I phoned Explorer UK (Uk importer) and they replaced them without any hassles at all. just send them back and pay for postage on the new set.

Now the front pair have died so i phoned Explore again only to be told that because i didnt buy them from them,  the warrentee is void.
How can this be as neither set were bought from them in the first place.
I can appreciate that they are a few years old and these things dont last for ever but why replace one set and not another ?

This is the blurb on the advert

Such is our faith in the product that ProComp shocks come with a limited lifetime warranty, they are guaranteed, in normal use, for as long as you own the vehicle!

What is a limited lifetime warranty ?

Often i have recomended Pro Comp to others, firstly because they are a good mid priced shock but mainly because of the life time warrentee.

So now i will be using OME


wizard :twisted:

Drift:
Not sure but maybe because they where not purchased through them, they wont go to the hastle of replacing them as they made no money on them in the first instance ?

You could have just got lucky with the first set, or got the YTS lad on the phone and he accepted them. ( maybe you got him second time and he rejected then )

wizard:
I thought that as they all originate in the same place (USA) then the manufacture offers the warranty not the sales outlet.
The set i had replaced have been sent back to the states (so i was told).
I am quite happy to bin the Pro Comps and buy something better, i just though if they replaced one pair why not another.

Regards
wizard :twisted:

bensonsnuts:
I had my old es9000's replaced by Explorer for the £10 carriage charge . They had been bought direct from them and I had the original receipt .
 I'm shocked to think they wouldn't honour the warranty if you bought them from a retailer. Did you have a receipt or proof of purchase ?
 I thought they were fairly trusting as they weren't interested in seeing a pic of the old shocks or the mot fail slip . I could have been lying through my teeth for all they knew !

Range Rover Blues:
AFAIK they only honour the warranty on shocks you buy from them, that's why I buy direct.  You probably got lucky with the first ones.

However, IIRC Tim sent his back via Paddocks and got a new one, so where did you buy them?

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