I'd like to second that.
I was in the Oxford area today and the alternator belt started shredding, 
so called in to get a new one to get me back home to Northants. [-o< 
Steve had a look under the bonnet, diagnosed failed power steering pump,
sorted out my warranty claim, had pump and belt fitted for me and I was 
back on the road in under an hour and a half!! =D>  =D> 
I can't imagine that happening at a certain dealership in Northampton.](*,)  
They could certainly learn a thing or two from this outfit. He knew most of 
the part numbers off the top of his head, no dopey yts lad scratching his 
head wondering [Edited] he is supposed to be looking for.
A good selection of used vehicle for sale as well, one to remember for the 
future.
http://www.james-french.co.ukCan't recommend them highly enough. :D  :D  :D