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Insensitive Banks!

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BigSi:
One of the sewing groups that my mother regularly attends, unfortunately loss their treasurer a few weeks ago. They wrote a letter to the bank to inform them that due to the death of the current treasurer, a new one had been appointed and that the bank details needed to be changed.

The bank wrote back a letter stating that the changes could not be completed without the signature of the previous treasurer!!!!!

You can imagine how this made her friends feel!!! Who writes these letters? :shock:  :shock:  :shock:  :shock: :shock:  :shock:  :shock:

thermidorthelobster:
Best bet is to send the letter to the local paper.  Or, write a letter back saying "exactly how do you expect the previous treasurer, who is dead and buried, to sign the letter".  I hate banks sometimes.

Silvery Thing:
Ask the bank to advise how best to contact the previous treasurer :?

Evilgoat:
They will normally take a death certificate. In this case given the issues with ID theft they cant just hand things over.

IIRC they cant argue with a death certificate. The letter you got would have been computer generated.

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