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anyone here work for pipex or indeed dealt with them

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strapping young lad:
bit of background
i initially requested a cancellation of my broadband account on 15th aug
they mistakenly gave me my pac code or whatever it is which nullified the cancellation... ?

anyway i have been given at least 5 cancellation dates after requesting to cancel and each time they have messed up.

what can i do about this as i am being charged for a service i cannot use!

getting quite peeved at this crappy service from them!  :evil:

denviks:
personnaly mate i would give them a call and explain what has happened so far. tell them that ou have a new supplier from so and so date and thats when you will stop paying them. you have given them so many chances to get it sorted but they are messing you about.


arrange the date and then hold them to it. dont let them fob you off .... they have tried it with me virgin though  :evil:  :evil:  :evil:  :evil:

Evilgoat:
Someone here is having that exact same problem.

thermidorthelobster:
Cancel the direct debit.  If they're trying to debit money from you incorrectly, the bank is on your side.  If you keep a copy of the cancellation paperwork ready to send to the bank if they query it, you'll be fine, although I don't think it'd come to that anyway.

strapping young lad:
the only copy of cancellations is via email ive received no paperwork in the post

(i have since moved from where i had broadband but i have that redirection thing from royal mail to send to new address)

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