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Blinkin' Couriers!!!
Porny:
How do they do it??
Order product, gets picked up by small courier company.... gets delivered to a larger courier as small one doesn't deliver in my area.
Not too bad... but a bit annoying (I don't exactly live in the middle of no-where!!)
Then the big courier company has it for a day (Saturday) and due to the high IQ levels of their staff manage to deliver it Peterborough rather than Birmingham.
Now obviously Peterborough and Birmingham are spelt similar... no, perhaps they sound the same.... er, no.... perhaps the first letter are next to each other in the alphabet - er NO.
How on earth is Peterborough any thing like Birmingham!!!
So phone small company with order number - well I would if they actually had any phone numbers on their website!!! - phone one of the 'franchise' people who give me the number of the depot - who tells me the parcel is not where it should be - helpful!!
So phone the big company - who tell me the parcel is in Peterborough - GREAT!!!
When will it be delivered... between 8.00am and 6.00pm.
"Can you actually give me a delivery time?"
"No"
Which is really helpful when no one is in tomorrow, hence why it should have been delivered today.
So now....
I pay for the courier to deliver a parcel, which they can't even do... so instead 'I' have to go to couriers tomorrow (in Birmingham) - so I'm doing part of their job for them :evil:
Perhaps they'd like to swap and come and do my job - so I can get paid for doing B****** all!!!
me "can you guarantee that the parcel will be with in Birmingham tomorrow"
courier "Yes, it will be here"
me "when will it be with you?"
courier "Not sure"
me "but it will definetly be with you tomorrow?"
courier "er...... best bet would be to phone tomorrow"
Sounds really promising.....
Lets just hope they can cope with getting a Parcel from Peterborough to Birmingham over night - or I'm not going to be too happy with them!!! :evil:
Ian
Sorry about the rant...
Lord Shagg-Pyle:
I think I'd be asking for a refund for the fuel and time used. They sound like a load of halfwits! :roll:
simdeb:
and heres me thinking it was just the post office!!!
V8MoneyPit:
If the product came from a business, it is their responsibility to deal with the carrier. Your legal contract is with them and the shipping is part of that contract if you paid them to deliver.
You should insist on a carriage refund from the supplier and they should take it up with the carrier.
Of course, this all only applies if you and your supplier agreed on a timed delivery (next day, etc.) If it was an economy carrier charge, it might be 3 days delivery. And remember 'next day' only means next working day unless you specifically agreed otherwise with your supplier.
But I can fully sympathise with your frustration. We are a mail order company and suffer the same frustration from the other side from time to time :evil:
Evilgoat:
--- Quote from: "simdeb" ---and heres me thinking it was just the post office!!!
--- End quote ---
If it were the PO, It would have landed in 2 different countries, been lost, dropped off the back of a plane, sent back to the UK by trbouchet and be 100 times smaller than it was before yo sent it, half the bits missing with a demand for postage.
they are NOT my favourite people right now.
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