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How long is reasonable to be put on hold GGGGGRRRRR!!!

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Range Rover Blues:
I've sometimes found not pating the bill for a month or two gets them to ring me :wink:

burgerman:
Yep we had a series of 45-90 minutes on hold for ntl, Even had a top customer service experience moment, When we were on hold for so long  we spoke to a operater but " was too late to help this evening as the office shuts at .... "  It was about a minute before this time  :evil:

burgerman:
on a positive note  i use to have a credit card company who, if could not answer your call, you could press 1 and they would call you back asap,    And remarkably they did  :D

Lee_D:
I called BT to complaint about their driver who knocked the wing mirror off my RR. In the 38 minutes that I waited to get through to the complaints department I typed them a letter... included the fact I'd been on hold for 38 minutes and then sent that to them.

Week and a ten days later and I've heard nowt. I may get some personal service if I perform a winch demo on the nearest telegraph pole mind.  :twisted:

The next letter they get will be from the small claims court and all my time will be charged at £99 an hour as thats what they charge - I will be simply reversing the charges so to speak.  :lol:

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