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£7.29 for an 8mm nut . . . No, really

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oakeedokee:
They (H@rtw3lls) don't even carry stock of models older than a few years it seems. I went in there for a headlight for a Defender, 20 minutes later they decided they didn't have one in stock and would have to order one in. A Defender headlight for goodness sake!! How common a part is that? Ended up gettting one from Loughran Brothers at Towcester who have a storeroom the size of an airing cupboard, comparitively speaking, but seem to stock every concievable defender part.

V8MoneyPit:
And I bet you paid rather less too.

muddyweb:
Problem is, most of the dealer parts departments are there to serve the needs of the Service garage, rather than supply retail.

If you want a 'service' item, or an item which is a common failure, you'll probably have more luck.

There are some exceptions, but sadly.. not many

datalas:
All things considered, I wouldn't trust a lot of places to work on my vehicle...  especially considering the quotes I've had for parts and labour of late.

In contrast to the "local" places, two notable companies have actually talked me out of spending money with them, and quite considerable sums at that...  they also talked me out of spending "sod all" with them.

To me, a fixation on supplying the correct parts, often at the expense of a sale is a "good" sign.

Range Rover Blues:

--- Quote from: "datalas" ---All things considered, I wouldn't trust a lot of places to work on my vehicle...  especially considering the quotes I've had for parts and labour of late.

In contrast to the "local" places, two notable companies have actually talked me out of spending money with them, and quite considerable sums at that...  they also talked me out of spending "sod all" with them.

To me, a fixation on supplying the correct parts, often at the expense of a sale is a "good" sign.
--- End quote ---


I sit here and I shake my head in disgust, this all sounds too familiar!
4 times I paid to have my Cavalier fixed and 4 times I had to put it right myself afterwards or not go to work.  I spent a weekend doing the head gasket myself, being a diesel it's a long job.  I asked the dealer for a price but a mate warned me all they do is remove the bolts, slide the old gasket out and the new one in.  It doesn't always work but they make a killing on the few that do and when it doesn't they then do the work you paid for! (and fit the parts you paid for).
I've only had a couple of people work on the Rangie and have been disapointed again.
It takes a while to train a mechanic not to assume your an idiot, often you get them just how you want them and they move on.
I'm with you on the local garage though, our local, Wainright's, is excellent, "I'd love to sell you 2 new tyres, but you don't need them yet" sorry, did I hear you right?........

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