Chat & Social > The Bar - General Chat
Customers.... who needs 'em?
V8MoneyPit:
Just had a couple of lamps returned from a customer by post this morning. The letter with them is asking for a full refund. He ordered the wrong parts, so I would normally refund less a 10% handling charge. But then I noticed when he ordered them...... March 2005 :shock:
Who, in their right mind, returns parts for refund after nearly 2 years???? Now 'customer service' is all well and good, but there are limits :lol:
Grrrrrrr!!! As the title says, customers, who needs 'em? :roll:
Once I've stopped ranting about him, I think I'll just refund him less a larger handling charge.
bezzabsa:
thought 12 months was max????
send em back - NOT KNOWN AT THIS ADDRESS .. and forget to pay postage :D:D:D ;)
racingshed:
like - 100% handling charge - and a polite letter pointing out he is infact an utter GIMP
Daz800:
why refund them. If he ordered them 2 years ago how could they be wrong?
I would send them back.
Daz
V8MoneyPit:
--- Quote from: "racingshed" ---like - 100% handling charge - and a polite letter pointing out he is infact an utter GIMP
--- End quote ---
Oh, believe me, I'm tempted :lol: But I will wait till I've chilled a bit and sort something out for the, err, nice gentleman :lol:
--- Quote from: "Daz800" ---why refund them. If he ordered them 2 years ago how could they be wrong?
I would send them back.
Daz
--- End quote ---
He has been stationed in Cyprus (Forces) and has only just been posted back to the UK. I assume he was too tight to post the stuff from abroad.
The problem with returning them is i have to pay for the postage. I'm better off refunding him, but make sure I take a profit by way of a handling charge. That's me with my 'be sensible' hat on now!!
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