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Bt home hub

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Evilgoat:
As a company the service is pretty poor. I've currently been cut off

Reason, I wont pay a bill that has £80 in 'Other Charges' lumped on it and they cant tell me why.

Office move: We have 6 phone lines and an IDSN line, it took them almost 4 months to get it all right, There is no communication, thye dont talk when they dont have an answer and on two occasions I was lied to.

I resent paying £50 a quarter for a phone line I do not use save for ADSL, I have no choice in the matter either as BT will not allow anyone into MoorHill Exchange. Last excuse was that the exchange cant meet the power demands a third party would make.

BT are the best in their feild though and thats really worrying given the generally unbeleivable poor service they give. They trail behind everyone else though and they tend to come up with badly thought through and ill conceived options to catch up with the competition on the cheap. the home hub is a case in point. Unreliable, flaky, bugged and proprietry version of the standard kit everyone else uses, but a lOT cheaper. The adsl service underlying it is more expensive than the competition and it further crippled by the home-hub that cant pass line rate traffic.

They also love the whole dirty tricks thing too. my father  is on an 8Mb uncapped service and gets almost weekly calls to upsell him to their err, 8Mb home-hub pacakge thats more expensive and when you look in the small print, is also capped. So more money for Less. A side note, any ex Nynex/Videotrom/SWBell customers that went over with C&W and later NTL will know these tactics well.

Excellent examplpe of a monopoly giving us a good shafting.

I'm off to lie down now.....

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