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Poor service from Land Rover

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mmgemini:
I take it you're all aware if the two ex bike racers and F1 drivers that went into the Merc dealers in Park Lane.Both in a nice happy mood after a good lunch.
Both in jeans and T shirts.
The salesman threw them out.
Both went to the Citroen dealer and bougyht a Maserati SM each.
The F1 driver turned up at the next F1 race to be greeted by the european sales guy from Merc whit
"Why the hell have you bought that " or such words.
The F! driver explained.

I'd have loved to have been a fly on the wall when the salesman goyt told who hed turned away.

sleeplessparadise:
I can honestly say that if I walk into Rocar Moores in Huddersfield in my scruffs they dont even blink at me and they treat me as I presume they would anywhere else, have never had a single problem with them........ the one in Bradford though :roll: We all went into the Mercedes Dealers in Swansea a while back and the sales men were all over us even though I said I was just looking and wanted to see what the Smart car was like cos I faniced one of their diesels......... the man said they dont sell them in this country but he was still very helpful with it all :wink:

thermidorthelobster:
I went to my local dealer last year dressed in jeans and test-drove a D3, Range Rover TD6 and V8.  The salesman was helpful and accommodating.  Realistically there was no obvious sign that I could have spend £43K on a car but he was prepared to take the chance.

As it happened I bought the 101 and drove round Africa instead...

thermidorthelobster:

--- Quote from: "sleeplessparadise" ---nothing they can do about them I dont think......... well other than take the franchise off them :?
--- End quote ---

Yeah, and realistically, that's very unlikely to happen.  It's not unheard of, but if you have somebody who has invested money in your brand, and they treat their customers like mud, you're probably not going to get shot of them as long as they're selling some cars here and there.

Working with a number of resellers and distributors in my previous IT life, some of them were lousy and had no idea, but we'd very rarely un-accredit them, because the other option was to spend a huge amount of time and resources training up some other company who were probably going to be just as bad.

I'm interested when I hear about dealers in South Africa, for example, who seem to have a very different (and more positive) approach to the franchise.  I think the difference is, they're in an underexploited market where there's probably more margin to be made, due to lack of competition.  Competition is not always good;  you only have to look at some of the telecomms and utilities providers to see this, where competition tends to drive down margins and hence customer service.

Bush Tucker Man:

--- Quote from: "sleeplessparadise" ---I can honestly say that if I walk into Rocar Moores in Huddersfield in my scruffs they dont even blink at me
--- End quote ---

Copley Motors used to be the same over at (yes...) Copley :roll:



Quite a while ago, at the launch of the P38 (1994) a friend & myself went to Appleyards (as it was then) in Leeds to look.
We went in his 101FC......... :wink:
Expecting the 'bums rush' we got treated well & even had to explain it to interested customers & sales-staff :shock:
Afterwards we both got invites to test-drive the DSE.



At the top end of the spectrum, I once went into JCT600(??) on Gelderd Road looking at the Bentley Arnage (& a 'pre-owned' Continental T), and have been treated quite correctly.
I did have the slight 'trump card' that the guy I used to work for had bought from the franchise ; DB7, Virage & a F355

I didn't need to mention him though, as I was offered a look around, a sit in, but not a test-drive :lol:  :lol:  



Harrogate Horseless Carriage at Harrogate was always another one that treated browsers very well.
I was a frequent caller whenever I passed.

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