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Trouble with site??

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Wanderer:
Good Lord is that the time :lol:

Ed

muddyweb:
Just to deal with a few of the questions / comments...

Yes, there have been a couple of issues with the site.  The server uptime is fine, but a set of conditions occurs which cause the web server to respond very slowly.  This makes it look like it has gone offline, but actually the visitors web browser just gives up before it gets any information back.

The web servers are in a cluster in a data centre in Reading.  UK servers aren't any different to US servers in terms of what they can do.... it all comes down to choosing the right hardware and network infrastructure to suit the application.  If the majority of your visitors are in the UK, then a UK-based server is a sensible thing to use, since you don't have to mess around transferring data across the atlantic.   As Datalas says, it also means that in the event of any *major* issue, I can have my hands on the physical hardware in less than 2 hours... rather than having to deal with it all over a trans-atlantic phone call.

The reason things may have appeared to have improved in the past day is because we have been monitoring things slightly more aggressively, and we can use a bit of manual intervention to prevent the problem from happening.  The source of the problem is being investigated at the moment, and a permanent fix should be along shortly.

The reason for asking which domains you were using does help... whilst the .com and .co.uk addresses do both point to the same web server, they are managed using different DNS servers, so knowing that the problem occurs with either domain allows us to eliminate that as a problem.

Thanks for your patience... we're on the case and things should be sorted soon :-)

TDi90:
its better for me  :lol:  - thankyou!!

old joe:
tim

go and look after your new baby and that wonderful wife of yours :D

don't worry about this place.

i'm sure fisher price do a baby socket set. :D

hope your enjoying being a daddy mate

dazza :D  :D

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