Chat & Social > The Bar - General Chat

Mail order probs

<< < (2/2)

Sheddy:
Although it is a pain to have a courier that damages parcels, the crux is how the trader sorts it out.  It sounds as if you are being well looked after and that they are doing so as expediently as possible by having the missing parts sent direct from thier supplier.  Good on 'em.

My own experience was a little different.  I was supplied a winch bumper which when it arrived was very damaged.  It was only packaged with cardboard and the couriers had dragged it accross the ground rather than lifting it.  The result was that the front of the bumper was scratched to hell.  I contacted the supplier who eventually (a day later) got back to me and told me that the bumper would be collected and taken back to thier premises.  An assesor from the courier company would then visit thier premises to see the damage and then reccomend a course of action, normally the courier company's insurers would foot the bill for a replacement.

Due to the nature of insurance company's, I was told that the replacement bumper would take about three weeks to reach me.  THREE WEEKS!

I had ordered the bumper through thier web-site so I told them to come and collect it and refund my credit card as I was returning it to them under the remote sale of goods laws.

I've never dealt with them since, even though they are usually offer better prices than other companys.

One day I might tell you about how the same company supplied the wrong bush kit to my mate and how they handled that one.........


I like Malteasers and Revels, I don't like M&M's

Navigation

[0] Message Index

[*] Previous page