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Calling any PC Technicians / Nerds

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dew1911:
Ok, long shot I know but is there anyone on here who is/was a PC Technician, or who knows more than PC World? Because I just got off the phone with them and to say the least I'm unimpressed.

You may remember this thread, in which I dietaled how the only way to get my PC Working correctly was to place a Desk fan aiming into it. Now with the temperature as it is now you can imagine how tiring it gets.

Well, to cut a long story a bit I phoned PC World (Bought it off them, big mistake I feel) and started talking to the tehnician. Told him what the problems were and he started asking questions eventually boiling down to "Is the PC in direct sunlight?"

Now IMO what a load of balls!!! Why would sunlight make any difference at all to a PC? To give you an idea when it's 15 degrees outside my PC is in the mid 50s! Now even for an AMD Athlon I call that extreme! As you can imagine when it's 30 outside and the temperature cut off is 70 I'm in Barney Rubble.

I guess what I'm aiming at here is if I have any way to get back at them? We know the problem as it's not Software, it's done it after more than 10 formats! but now they are trying to blame "The Enivronment". Looks like I'm sueing god for a new PC then.

paul_humphreys:
Take it back to them as the warrenty is with them and tell them to run a burnin test on it. If it locks up or ramdom restarts tell them you want it fixing before you leave.

Paul

Colin 009:
"The sale of goods act" states that good must be fit for the purpose they were bought for,

      if after all the so called fixes have failed, contact your local trading standards, who can advise you on the exact bit of the act to wave infront of PC Worlds face as you reject the pc dont take anything other than your money back, then go buy a Dell, Mesh or Evesham PC.

Also mention the small claims court for some sort of compensation.

Hope this helps.

dew1911:
I've got a technician coming out on thursday so I'm going to run a couple of "Heavy" programs I have after he's done what hes going to do and I bet my 110 it'll do it again. May I add that in March this year a techican came out and fitted a new heatsink, but it was the wrong one and boiled instantly, so he left basically having done nothing but wrecked a Heatsink.

Colin, if I do it again I'm building my own, only way I can truley trust what's inside it...

Elmo:
There's no way heat is the culprit directly, although indirectly it may be.
I have nearly 30 computers running here, and today (between Shrewsbury and Welshpool) it is as hot as hell (ambient as I type is about 36 in this room). None of my systems including well known heat monsters like dual CPU rigs and Intel processors are playing up.

Unless your ambient temperature is somewhere in the 40s (which I doubt) the PC should be able to keep itself cool enough to run. It wont be able to if:

Inlet fans are clogged/inoperable
CPU or northbridge fans are clogged/inoperable
Dry joint somewhere is opening under heat
CPU cooler badly seated
Insufficient or excess CPU thermal paste between CPU and cooler.......

The list is near endless. If you have a warranty use it - take it back to PC World, throw it over the counter and tell them you don't want to see it until it can run for 12 hours or more on burn-in or memtest.

Because of the number of possible causes, this is easily your best course of action.

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