Chat & Social > The Bar - General Chat
Mach 5 wheels
Tigger:
I'm not going to take any sides here... but I just wanted to clear up a couple of points..
I don't think anyone has actually stated that the expected life of a set of wheels is 4 years... comment was simply made that the wheels must have been at least 4 years old. Big difference.
With regard to comparisons to standard wheels and how strong they are... you can break *anything* if you try hard enough. I've got two standard LR rims which have pretty much cracked in half through some proper off road use. This doesn't mean there is some fundamental design problem with them.
It is my experience that Mach 5 wheels are very well made and very strong. It's no secret that we use them on our vehicles, and they take some serious abuse.. as a matter of fact, the only times we've damaged them are by actually bending the rims.. and that takes some doing !
We all need to be very careful throwing phrases around which imply that the manufacturer somehow doesn't take quality seriously or that the products are unfit for use... because those are the sort of statements which, without proper substantiated evidence get people into trouble. :?
Richie_EB4:
Well thanks for that Tim.......i think with any discusion things do get pulled apart and stretched etc............im more happy that these have been recomended by more than one person........and so far mine have servived a few good off road outings.........just hope that things can be cleared up for the few that have had problems.
Syncro:
As i said earlier my first set did crack and air did leak from the cracks and that was around 4 years ago.
But fair play to Matt the second set have been spot on and if i ever buy a Land Rover i`d certainly buy a set for it
paul_humphreys:
--- Quote from: "Tigger" ---I'm not going to take any sides here... but I just wanted to clear up a couple of points..
I don't think anyone has actually stated that the expected life of a set of wheels is 4 years... comment was simply made that the wheels must have been at least 4 years old. Big difference.
With regard to comparisons to standard wheels and how strong they are... you can break *anything* if you try hard enough. I've got two standard LR rims which have pretty much cracked in half through some proper off road use. This doesn't mean there is some fundamental design problem with them.
It is my experience that Mach 5 wheels are very well made and very strong. It's no secret that we use them on our vehicles, and they take some serious abuse.. as a matter of fact, the only times we've damaged them are by actually bending the rims.. and that takes some doing !
We all need to be very careful throwing phrases around which imply that the manufacturer somehow doesn't take quality seriously or that the products are unfit for use... because those are the sort of statements which, without proper substantiated evidence get people into trouble. :?
--- End quote ---
This from the email from Matt Lee.
"We have studied your wheel again and they are at least 4 years old. So we are afraid that it looks like the whole set has come to the end of its life."
By this I am taking it the working life is 4 years.
You make up your own mind.
Paul
Tigger:
Hi Paul,
Please don't think I'm trying to be argumentative, but what are you wanting to achieve from all this ?
As I understand it, the situation is as follows :
You have a set of second hand wheels of unknown history, some of which have developed cracks. These wheels are a minimum of 4 years old.
The manufacturer of said wheels has offered to repair them free of charge for you. You are not happy to repair them yourself because of the risk of liability.
I don't believe there will be any way to say with any certainty what the cause of this cracking is, not least of all because there is no evidence of prior use.
You don't expect a new set of wheels from MJ Lee (rightly so IMHO)
In my opinion, Matt has acted very well in supporting the product in this case... some companies out there would have just laughed when they found out that you were complaining about a 2nd hand product.
You opened the thread by asking if anyone had photos of cracked rims... now I, like others in identical threads on other forums, assumed that you were trying to gather evidence of poor quality or were trying to build a case for claim. It was subsequently revealed, after being pressed, that the wheels were second hand, and that you were speaking to VOSA about the issue. Again, this made me suspicious, I found myself asking why none of this information was raised in the first instance.
I'm not accusing you of being underhand, or of anything else for that matter.. but the way this has been presented on so many forums seems to have elicited a similar response across the board. A number of people are forming the opinion that you seem to just want to 'put the boot in'
In your eyes, what is a 'successful' resolution to this matter ?
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