Chat & Social > The Bar - General Chat
Mach 5 wheels
paul_humphreys:
Thats good to know, I will look into it. I have a man from VOSA safety section looking at it right now.
Paul
Xtremeteam:
id like to say just ONE thing,
have a look at this post please Mach 5 wheels
& TBH after reading ML reply i think thats good going considering the wheels were bought 2nd hand & are approx 4 years old
paul_humphreys:
--- Quote from: "RedlineMike" ---id like to say just ONE thing,
have a look at this post please Mach 5 wheels
& TBH after reading ML reply i think thats good going considering the wheels were bought 2nd hand & are approx 4 years old
--- End quote ---
This the post from Matt Lee
Been reading the comments – interesting! Thought I'd better respond, so here goes…..
Mr Humphries rang me and said the welding on a spoke had cracked, ok no problem I sent him a replacement within two days. (Not bad customer service) He rang after receiving it to say it was the wrong offset. I thought this was strange as I have been doing same offsets for a long time now. I asked him to send the wheel and I will check the offset and see the problem for myself.
Meanwhile he had another wheel crack in the same place.
When I saw the wheel, I realised, from the way it had been manufactured it was at least 4 years old, possibly 5 and it was very rusty and had had some serious off road hammer. I offered to repair both wheels FOC but said I could not really give him a new set, as they were too old and obviously had had a hard life. I have since learnt that Mr Humphries bought them second hand so how can he possibly know what the wheels have been through prior to him buying them?
Maybe I took the wrong decision, should I have given Mr Humphries a brand new set?
When I go off roading and break a shocker, for example, I do not ask for a replacement FOC, or complain about it on a forum, and then say I bought it 2nd hand!
The Mach 5 wheel is now in its 12th year of production and I have spent a lot of time & money on research & development to keep improving the quality and up dating machinery to meet the high demand, still evident today, as our order book is very busy! They have been tested and have got certification for road use.
Yes it is common knowledge, there have been problems with a few wheels, but the number is minimal compared with the number that have been sold and I have endeavoured to replace any faulty wheels with genuine problems.
Please email me any comments on this issue, the best one will win a brand new, heavy duty set of Mach 5 wheels, guaranteed for life!
(mjlee@tiscali.co.uk)
All I can now offer Mr Humphries, is that if he wants to come and see me I’ll sort him out.
_________________
Have a nice day!
Matt Lee
paul_humphreys:
My answer to Matts post.
I will respond to this.
I have never asked for a new set of wheels. Yes Matt did send me another wheel, very good of him as I did not ask him to. I had called him to asked if it was ok to weld the wheel up my self and I was going to do this. But on speaking to others I was advised that if the weld went again I would be lible, thats when I spoke to matt again. Matt returnd the 1st wheel to me rewelded on the out side, but with the crack still on the inside.
As for the offset, the offset was out to the ones I had by 10mm, to me this was a bit far out. I never said I had had the wheels from new, but I never said that I had them second had either. Maybe I should have. But as I said the first email was asking if its ok to reweld the wheels and in what way, Tig, Mig or Arc.
In this time I had a second wheel crack on the same spoke, looking from the back, valve at the top the spoke to right of the valve.
I do not know how old the wheels are, but they are the new type with the rolled edge. I have had a set of the old type without any problems at all. The wheels had no damage to the rims so I took them as not having a very life. As for rust, then yes theres some surface rust, but there is some on mose steel wheels unless you repaint them everytime you scratch the paint.
I do not recall Mat offering to repair both wheels FOC, but as said he did reweld the first wheel for me. As from the start I have nevered asked for a new set. Would I ever buy another set? I dont honestly know. As Matt has told me They are past their working life as they are about 4 years old.
I am not looking for a new set, I will end up rewelding the other wheel and reuse them or get rid of them, I dont know what yet.
But from what I have been told of others that have cracked and of new wheels that have leaked air from the welds when new.
Paul
muddy4x4:
Just how long do mach 5 wheels last for then? Matt Lee
Surely the wheel will have off road hammer cos that`s what people use them for!
As for rust,most wheels will have rust on them after a year!
Seems strange to me that the wheels break in the same place,surely that is a defect!!!!
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