Chat & Social > The Bar - General Chat
What are my rights???
Edge:
Ordered a set of 35" BFG muds off the internet......phoned customer service today to get estimated delivery date only to be told there is only x1 tyre in stock....he then went on to say...."but thats not a problem sir, we will send you an alternative set", hold on i said....they must be 35" and mud terrain tyres......The guy replied..."oh....are you sure you wouldnt prefer some smaller???...I said no. He then went on to tell me to call back on Friday afternoon and if they are not in stock then.....they will (offer me an alternative).
Are my rights the same as buying from a shop, or are internet rules different :?: I dont want an alternative unless they are 35" Simex Trekker.
Colin 009:
Theres is something called distance selling law, (cant remember proper name ) You have 7-10 days in which to change your mind, and if you paid by credit card you can claim the mony back from them.
BrumLee:
You can also refuse delivery if they are not what you ordered, that way you will not have to pay return carriage.
sparkes:
New distance selling laws in the UK
Under the new distance selling regulations you are entitled to cancel this contract with the supplier within 7 working days after receipt of goods and receive a full refund. This law assumes that the goods have not been used and are in pristine condition.
So, as they have not delivered them, tell them you wish to cancel under the distance selling laws and wish a full refund.
Steve
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
TechnoTurkey:
Even if they have delivered them you can still cancel under distance selling, they are in breach of your contract anyway if they are supplying something different.
I used to do consumer law work and worked closely with my local trading standards company.
PM me if you need any specific help and I will do my best for you.
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