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virus/trojan or some such *&*&^

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dave_2A_2.25Turbo:
Here's one for the PC gurus....

My dear daughter has b***d her PC -

Symptoms are:

Firewall is down, no access to it to re-install.

IE keeps crashing as soon as you try to run an online virus scan  (eg Trend Micro)  or visit Microsoft for the malicious software removal tool.

It reports  a problem with IE add-ons

So far:

AVG reports no virus
AdAware reports no probs
All add-ons have been disabled.
Tried starting in Safe Mode and then running the above

Result:

Still does it.

Suggestions on a Postcard please.....

(other than a can of petol & a match)

Edit:

AVG reports reading error on Partition Table (MBR) and on Boot SEcvtion of disc

Damonski:
Reformat and install Linux  :D

dave_2A_2.25Turbo:
Dave blows a rather large raspberry at Damo   :)

datalas:

--- Quote from: "dave_2A_2.25Turbo" ---
IE keeps crashing as soon as you try to run an online virus scan  (eg Trend Micro)  or visit Microsoft for the malicious software removal tool.
AVG reports reading error on Partition Table (MBR) and on Boot SEcvtion of disc
--- End quote ---


If IE only crashes going to *those* sites then I would be sceptical about the integrity of the installation.

however, problems with the MBR and boot sector could possibly indicate a problem with the drive itself, if it is dead then it could theoretically take windows out with it, as windows tends to be near the start of the disk.

it shoudl be noted that trouble with the MBR could also lead to viral activity, although recent viruses have tended to leave the MBR alone ..

however, formatting it with a vengenece would be a reasonable approach to take in both of those cases ...

alternatively, as damo suggests if you are aware of how to do it you could boot it off a linux rescue disk and run fsck

dave_2A_2.25Turbo:
I tend to think it's software rather than hardware, as I'm also unable to update AVG - I know there were files floating around at one time that would switch off firewalls and Antivirus software

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