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Insurance Rip-off

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Dirty Gertie:
[rant]
I am absolutely fuming!!! Today, I rang my insurance Co; yes, the one who covers HL, and with whom I was very happy (never had a problem)- until now!!! It would appear that they "did not receive" the proof of my no-claims bonus, which I posted to them over a month ago, so they have simply cancelled my policy!
 I called to get it sorted out today, 1st chance I've had, since I've worked 13 days out of the last 14, and the only day I got off was a sunday!
I'm told by a bloke who claimed to be the manager (although if that's the standard of customer care training he's received, it's pretty poor!!) that the fact that they now plan to keep the 75% of the annual premium I have paid thus far, all bar 20 quid; is, apparently all legal and above board, arranged by the FSA - a self-governing body!! And there is NOTHING I can do about it. What recourse does the customer have?
As I asked him, short of hand delivering my documents to Cambridge myself, I did all that could be reasonably expected of me, as a customer??: I put them into an envelope, stuck on a first class stamp, and put it in the post box; When I received another reminder a couple of days later, containing the words "If you have posted these documents within the last 7 days, please ignore this letter" I did just that.
I have now received notification that my policy is cancelled; damn good job the skip is unuseable at the mo, isn't it??? What is really getting my goat though, is the principle of the matter; what right does any company have to keep premiums paid for goods and services, if they decide to withdraw said services through no fault of the customer; the only explanation I could get out of the ignoramus, was the repeated mantra "The policy cancellation procedure was explained in your policy document, you had 14 days in which to cancel if you disagreed with the policy" - my protestations that I DIDN'T have an issue with it within that 14 day period, since I did not anticipate their cancellation of my paid-for policy at that time, fell on deaf ears, and rather than listen to my point, he then resorted to the old "If you're not going to listen to me, I'm going to terminate this call" chestnut!!
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!!!


And yes, I will be writing  letter of complaint, both to the company and the FSA.
[/rant]

Bob696:
insurance ombudsman?

Evilgoat:
Had the same with Esure

In my case the proof I had was supposedly too old (6 months)

landroverkeith:
isnt all insurance a rip off ??

as a younger driver i think wat they ask me to pay to drive a diesel discovery is daft

muddysteve:
i had a similar thing with sureterm a few years back on my old mondeo

i was self emplyed at the time and they worked out cheapest as i needed comercial use

after 3 months they phoned to cancel due to not being able to insure "allied trades"

i told them i was an electrician when i took out the policy but i took them 3 months to work out they couldnt insure me and to add insult to injury they only refunded me for 6 months worth of policy  :evil:

will never ever ever deal with them again


Steve

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