Chat & Social > The Bar - General Chat
Dear Agony Uncle 'Mud'
muddyweb:
I know this might be a bit of a contradiction in terms, but have you asked AOL Technical Support ?
Hightower:
--- Quote from: "muddyweb" ---have you asked AOL Technical Support ?
--- End quote ---
I have a friend that tried that once. Got routed to a very bad Indian support desk who would do nothing until he had confirmed his billing details, including credit card info. He spent 2 weeks trying to get a problem sorted.
He is now with Force9/Plusnet and has never had a problem . . . :wink:
Simon_Doc:
Maybe I can shed some light on this matter.
You don't have to upgrade from Aol 8 to 9. The upgrade they mention is to the modem to take it to AOL's new broadband setup that uses a slightly different method of communicating with the modem (For the tech minded AOL are dropping PPPoA and going to PPPoE).
If you look at http://www.aol.co.uk/help/members/broadband/dsl_drivers_install.html
you can select the correct driver for your modem and download it. **Note** In the case of the Voyager make sure you have the right one. The Voyager 100 modem is a bronzy - silvery colour and the 105 is black.
Installation:
Exit Aol 8. Unplug your modem. Double click the installation fils you downloaded from AOL. When prompted plug the modem back in. You may need to reboot as well, but probably not.
Setting up AOL 8 after:
Simply click the sign on button as usual and then let AOL detect the new AOL Broadband connection.
Don't worry. It's easy to do, takes 5 mins and all should be well again with your AOL 8.
Regarding the standby issue I think it's best to take one step at a time here, so let's get the AOL upgrade done first before we discuss that.
Regards,
Simon
(Computer Engineer and PC Service business owner.)
littlepow:
got the same problem, got the updates to work after several attempts. Then the modem dissapeared. :shock: :cry:
AOL sent a new version disk and now it's working, (for now) :)
Bush Tucker Man:
Simon_Doc' & 'littlepow'
'LP'
Thanks, that's exactly what happened to me this afternoon. I lost the modem drivers.
Talked to a very nice lady in Bombay, or somewhere.
Between my regional accent & hers, we got a bit lost.
She's apparantly re-jigged my account to dial-up, but after a 'System Restore' (by about 3 months) everything seems okay, even opened on BB ....... for now
Even the up/down stream rate seems the same as before
'Simon'
I tried to reload from the KEyword list 'Broadband Drivers' & it kept telling me
'BITMAP ERROR'
Then today I got
Key=software/globespan/virata/asdsl/value-driver type if Ican read my own writing
What's all that about??
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